Unit Manager in Philadelphia, PA at Public Health Management Corporation

Date Posted: 7/30/2020

Job Snapshot

Job Description

The Unit Manager reports to the PersonLink Program Director. The Unit Manager has direct oversight of all activities and services provided by PersonLink Team Managers and Supports Coordinators. This position ensures that all compliance benchmarks are met and that PersonLink services are provided with a high degree of quality.


  • Serve as a back-up to the Program Director
  • Coordinate the recruitment and hiring of Supports Coordinators and Team Manager positions to ensure program is fully staffed at all times
  • Facilitate and ensure ODP initial and annual training, and PersonLink Team and in-service trainings
  • Contribute to development , implementation of policies and procedures
  • Supervise Team Managers and Supports Coordinators to implement and adhere to ODP,IDS PersonLink and PHMC policies and procedures
  • Ensure completion and compliance with all development, data entry and processing in HCSIS and SSMIS of ISPs, monitoring’s, critical reviews. PUNS , IM4Q, SIS, waiver documents, service notes, and other related/ required supports coordinator activities
  • Monitor , evaluate and direct PersonLink staff to provide and document all services with a high degree of quality and in a timely and accurate manner
  • Direct, monitor and evaluate staff in best practices
  • Manage waiver capacity list and communicate with IDS weekly to review and discuss issues and priorities
  • Contribute to development of corrective action plans and support implementation of corrective actions related to compliance and customer service
  • Complete all required documentation and reports as requested by the , Program Director , ODP, and IDS
  • Ensure that the program Is fully staffed at all times
  • Coordinate staff development activities as needed
  • Coordinate PersonLink administrative staff on the maintenance and use of PersonLink forms
  • Respond timely (within 48 hours) to consumers, families, OD, IDS and providers
  • Work collaboratively and cooperatively with ODP, IDS staff, other supports coordination organizations, provider organizations, Vision for Equality and advocacy organizations and other City , State and Federal organizations
  • Represent PersonLink at various meetings with ODP, IDS other supports coordination organizations, advocacy and other organizations
  • Participate on the PersonLink supervisory/management team
  • Coordinate timely completion of all performance evaluations and other personnel related activities, including leaves of absences
  • Serve as revision officer for Supports Coordinator’s performance reviews
  • Address personnel issues, and facilitate terminations in partnership with Human Resources
  • Attend all meetings, trainings and complete other duties as required

Performance Criteria:

  • Maintain a full staffing compliment of supports coordinator and supervisory staff
  • Ensure that staff are trained and fully in compliance with ODP initial and annual training requirements
  • Ensure program compliance at or above 90% in all performance areas: ISPs invitation, meeting and plan are completed and processed in HCSIS and reflected in SSMIS following the 90, 60, 30 day rule. PUNS are completed annual along with ARUs and submitted 30 days before ISP expires ARUs are completed and finalized 30days before ISP expires. Critical revisions are completed and submitted to IDS within 30 days of the team’s request. Monitoring’s are completed on the appropriate schedule and setting as indicated by the individual’s funding source. Redeterminations are completed annually and submitted to QA unit for processing to IDS 45 days before expiration. IM4Qs are resolved and finalized in HCSIS within 45 days. Incidents are reported to Incident Manager within 24 hrs. of notification. Service notes are entered in HCSIS within 5 day of the activity.
  • Staff are responsive and cooperative with individuals, families, IDS and providers
  • Develop written quality improvement plans with concrete goals with each supervisor.
  • Review and revise quality improvement plans, as needed every six months.
  • Meet weekly with supervisors to review status of ISPs, monitoring’s and service notes, etc.
  • Ensure that supervisors complete all performance evaluations on time
  • Complete performance evaluations for supervisors on time
  • Problem solve, mentor , direct, prioritize and intervene as needed


  • Excellent organizational and time management skills
  • Excellent verbal and written communication skills
  • Excellent multitasking skills
  • Excellent interpersonal skills
  • Demonstrated ability to understand and adhere to policies and procedures
  • Excellent analytical and problem solving skills
  • Excellent leadership and team building skills
  • Excellent tracking and computer skills


  • Four years experience in supervision or management working with families and/or individuals within the Intellectual Disability System. Experience in education and training desired.

Education Requirement:

  • At a minimum, the Unit Manager is preferred to have a Master’s degree in an area related to human services including 12 credits in Sociology, Social Welfare, Social Work, Anthropology, Psychology, Counseling, Gerontology, Administration of Justice, Criminal Justice, Criminology, Human Behavior, Human Services, Human Development, Special Education, Economics, Geography, History, and Political Science. 


  • Commensurate with education and experience.