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Senior Service Coordinator in Philadelphia, PA at Public Health Management Corporation

Date Posted: 3/19/2019

Job Snapshot

Job Description

A Senior Service Coordinator (SSC), trains, mentors and coaches Service Coordinators (SC) in their work responsibilities. A Senior Service Coordinator is responsible for making new assignments, completing discharges and supporting Service Coordinators to be fully productive and maintain compliance on their caseload. This position manages a reduced caseload, working with families and early intervention provider staff to ensure that early intervention and non-early intervention services and supports are delivered according to best practices. A Senior Service Coordinator reports to a Unit Supervisor.


  • In conjunction with the Training Coordinator, the SSC is responsible for training of new SC, coaching and mentoring in the office and field
  • Provide feedback and documentation to Unit Supervisor on a SC’s job performance
  • Assign new cases to Service Coordinator within 24 hours of assignment to team
  • Process team discharges within 48 hours of SC submission
  • Supports SC in meeting compliance for children on their caseload
  • Review SC weekly schedule and support them in meeting the weekly productivity requirement
  • Complete initial and ongoing assessments of the child and family, such as the ASQ, M-CHAT, and others as required assessment/screening tools
  • Coordinate and complete initial and on-going evaluations and plans (Initial and Annual MDEs/IFSPs) in compliance
  • Develop service plan (IFSP) in conjunction with family and provider staff
  • Inform the family of their procedural safeguards in EI as well as the availability of advocacy services
  • Refer, with parental permission, children eligible for the at-risk tracking system if not eligible for early intervention services
  • Initiate referrals for service providers the same day the need for a service is determined
  • Locate, coordinate and monitor the timely delivery of early intervention services and other supports an eligible child needs
  • Enter ER, IFSP, updates and transition plan information in PELICAN on the same day as the activity occurs
  • Enter service notes in PELICAN the same day that the activity occurs
  • Complete and process Service Coordination documents as required
  • Enroll eligible children into the Infant, Toddler and Family Waiver
  • Provide information and support the family in applying for benefits (MA, Social Security)
  • Inform, and support families to access appropriate community activities/programs.
  • Facilitate the development of a transition plan when a child leaves the infant/toddler early intervention system
  • Work cooperatively and collaboratively with families, early intervention provider staff, IDS program analysts, Office of Child Development and Early Learning staff, and others working on behalf of the family
  • Support and empower families to participate in the PICC and other parent support resources
  • Implement and follow all State, County and ChildLink early intervention policies and procedures
  • Attend meetings, trainings and conferences as required
  • Complete other duties as assigned


  • Able to train and mentor staff
  • Able to meet and interact with new people and establish positive working relationships with others
  • Able to work in groups and facilitate meetings
  • Able to understand and follow policies and procedures
  • Able to analyze issues and identify good approaches to solve/address problems
  • Able to analyze data and complete reports
  • Able to organize, manage time and meet goals and task specific timelines
  • Able to exchange verbal information with others and explain/describe things to others
  • Able to accurately complete forms, write progress notes and write short letters
  • Able to type on keyboards and use electronic programs


  • Three or more years of experience working with or providing services to children, families or individuals with disabilities required. Experience preferred working in home and community settings, facilitating meetings and working in groups.  Other experiences in speaking and writing in Spanish and other second languages; able to use ASL, and skills related to cultural or adaptive areas are also preferred.

Education Requirement:

  • At a minimum, Senior Service Coordinators should have earned a Bachelor's degree in the social sciences, or other related fields which include 12 college credits in early intervention, early childhood special education, early childhood education, child development, special education, family counseling, family studies, social welfare, or psychology.


  • Commensurate with education and experience.