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Senior Program Manager in Philadelphia, PA at Public Health Management Corporation

Date Posted: 1/19/2019

Job Snapshot

Job Description

Job Description:

The Senior Program Manager for Behavioral Health supports the day-to-day operations of PHMC’s Behavioral Health Services component and provides leadership on key component activities concerning outcomes, client registry, and behavioral health-public health and wellness integration activities.

The Program Manager will support the day-to-day operations of PHMC’s mental health and substance abuse treatment programs, including providing organizational and programmatic support to programs, resolving routine operational and building maintenance issues, coordinating and tracking vendor purchases, coordinating special projects, grant writing, program budgeting and monitoring, assisting quality management, and assisting in development/fundraising and marketing activities for the programs.

The ideal candidate will have strong organizational skills, be solutions oriented, computer savvy and comfortable working with MIS staff, have strong writing and communications skills, and have the ability to manage multiple concurrent tasks and projects to completion.  

The Public Health Management Corporation (PHMC) is a non-profit public health organization that is committed to improving the health of the community through outreach, education, and health promotion, research, planning, technical assistance, and direct services. PHMC’s Behavioral Health Services component operates a network of behavioral health, outreach, and health promotion programs serving women, women with children, adolescents, families, persons involved in the criminal justice system, survivors of sexual abuse, individuals demonstrating sexually inappropriate behavior, and persons with serious mental illness.

The Program Manager will report to the Managing Director of BHS.



  • Recruit and supervise all interns for the PHMC Behavioral Health Services Component;
  • Facilitate; track and manage the coordination/integration of services amongst all of BHS;
  • Help resolve site-specific problems when they arise, including coordinating with PHMC's Human Resources, Total Quality Management and Information Systems Components, as necessary;
  • Oversee general contracting process at treatment programs, including adherence to specific program elements specified in each contract;
  • Work with PHMC’s internal auditor to ensure offsite programs adhere to best practices for distribution, documentation, and use of operational petty cash, SEPTA tokens and passes, client funds, incentive gift cards, and other related financial practices;
  • Conduct necessary financial analysis to help identify cost-saving strategies and anticipate and address financial challenges.
Program Support and Cross-Program Integration
  • Provide support to PHMC’s Behavioral Health Services treatment programs concerning program issues, including outcomes, information systems, operations, and facility issues;
  • Assist with the integration of public heath, wellness, and health promotion initiatives at behavioral health programs, with strong emphasis on linkages to other PHMC programs;

Facilities Maintenance/Operations

  • Provide support to PHMC treatment programs and BHS for building maintenance and repairs, and assist in development of preventive maintenance procedures;
  • Identify appropriate contractors/vendors and resolve problems with contractors/vendors, as needed;
  • Track vendor purchasing and ordering for key purchases, especially those purchases involving use of PHMC credit card;
  • Provide project management assistance to program relocation and renovation projects including tracking costs, ordering, and communications.
Information Systems
  • Work with the BHS and PHMC’s Information Systems Department to develop and enhance PHMC’s Client Registry System, which supports ongoing billing, clinical documentation, management reporting, and compliance activities;
  • Oversee effective implementation of new Client Registry components (such as automated treatment planning), including piloting of new features and roll-out plans for implementation of new or updated features;
  • Act as liaison between BHS Programs and PHMC Information Systems Department on Client Registry issues, including providing user support as needed, resolving user identified problems, especially those issues that do not require programming input of the PHMC IS Department;
  • Manage and maintain client database documentation and requests and provide user support;
  • Assess and monitor each program’s Information Systems needs and facilitate the resolution of key problems;
  • Coordinate and develop implementation plan for Outcomes Tracking Initiative at BHS program sites and work to integrate outcomes tracking initiative and data needs with Client Registry System. Implementation plan will involve outreach to program sites and incorporating on-going feedback from all users.
Quality Management Support
  • Provide assistance to Quality Management activities, including conducting internal audit/chart reviews, and general support to QM Unit as needed;
  • Conduct Client Satisfaction Surveys at BHS Program sites at regular intervals (typically Quarterly), and compile and distribute results to program directors, BHS Managing Director, and QM staff;
  • Assist in development and maintenance of productivity reports and analyses, productivity dashboards, and other quality management tracking tools.
Purchasing & Processing
  • Coordinate the purchase of key facility support materials and items, including program supplies, facilities supplies, etc.
  • Conduct periodic assessments of key vendor categories to ensure cost efficiencies and potential opportunities for cost savings and/or group purchasing arrangements for cost savings and/or operational efficiencies;
  • Help to resolve problems and analyze system backlogs related to purchasing at behavioral health program sites;
  • Assist with the oversight and management of the day-to-day operations at PHMC’s behavioral health treatment programs to ensure that all major systems (building-related, MIS, fiscal, and HR) are operating effectively;
  • Assist BHS Managing Director and Director of Finance and Regulatory Affairs to re-design interagency processes and systems).
  • Track vendor purchasing and ordering for key purchases, especially those purchases involving use of PHMC credit card.


  • Excellent communication skills, both writing and verbal;
  • An energetic self-starter;
  • Strong organizational skills and solutions oriented focus;
  • Ability to manage multiple tasks;
  • Strong computer and analytical skills;
  • Excellent interpersonal skills and a collaborative work style;
  • Ability to work as part of a team;
  • Leadership skills to coordinate multi-disciplinary team activities from among varied segments of the BHS component and other PHMC programs, as well as non-PHMC programs and providers;
  • Experience working with foundations and/or grant writing a plus;
  • Knowledge of the behavioral health field; and
  • Sensitivity and understanding of racial, cultural, economic, gender-specific, and disability/behavioral health issues.


  • 5 to 10 years of experience required, preferably related to program administration or human services. Operational and/or program support for health care or social service programs preferred. Advanced education may be substituted for up to two (2) years of experience.


  • Bachelor’s Degree required
  • Master’s Degree preferred (public health, social work, public administration, or related field preferred).