This site uses cookies. To find out more, see our Cookies Policy

Senior Navigator in Philadelphia, PA at Public Health Management Corporation

Date Posted: 3/14/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Senior Navigator works with the Restore Repair Renew: Philadelphia Neighborhood Home Preservation Loan Program (RRR) team to supervise the four Navigators and provide case management services to potential borrowers enrolled in the program. RRR is a new innovative strategy developed by the Philadelphia Redevelopment Authority (PRA) to increase access to low-interest loans for low-, moderate, and middle-income City residents who own a home in need of essential repairs. Many homeowners in Philadelphia are unable to secure traditional home repair loans due to their current financial standing. As a result, many homeowners are not able to get loans to make essential repairs, forcing them to live in homes with pathogens that may increase respiratory conditions, asthma, lead poisoning, and other health problems. In addition, these homeowners may suffer from other significant issues such as lack of accessibility, discomfort due to need for weatherization, and high energy bills due to inefficient mechanical equipment. The goals of the RRR are to:
1. improve the livability and safety of homes with deferred maintenance issues;
2. repair the city’s aging housing stock so that it contributes positively to the long-term growth of our communities; and
3. provide access to low-cost financing, financial counseling, educational materials, and technical assistance for potential borrowers.

In July 2018 Public Health Management Corporation (PHMC) was selected to be one of three Philadelphia-based non-profits to serve as a Project Intermediary (PI) for RRR. The PIs are responsible for marketing the program, developing and managing an intake process for potential borrowers, developing and implementing a needs assessment of each potential borrower’s financial situation as well as home repair needs, supporting borrowers’ selection and management of contractors, making referrals for potential borrowers to selected lending agencies, coordinating two building and energy efficiency inspections (pre- and post-repair work) with selected lending agencies, and referrals to financial counseling. In addition to the three PIs for RRR, the PRA has selected two lending agencies and an evaluator to implement RRR.

The Senior Navigator provides supervision and support to the four Navigators who are responsible for assisting potential borrowers through the home repair loan process. Also, the Senior Navigator is expected to work collaboratively with the Outreach and Intake Coordinators to ensure potential borrowers are smoothly being enrolled and cycled out of RRR. In addition, this Senior Navigator will manage a small case load of potential borrowers. These duties include responsible for assisting potential borrowers from the time of intake until the second inspection is completed. Duties within this timeframe could include outreach, completing a full intake, referring to credit and financial counseling and/or title search, performing the healthy home assessment, coordinating with the lending agency the first and second home inspection, developing scope of work, assisting with contractor selection, and other duties as needed for the potential borrower to successfully complete RRR. The Senior Navigator will be responsible for closing a set number of loans per year.



  • Provides supervision to four Navigators.
  • Assigns caseloads to each Navigator.
  • Budget development and management for the Navigation Team.
  • Engages in ongoing coordination with project leadership team and relevant others to facilitate continuous quality improvement and flow of program participants from outreach/intake through loan closing and follow-up, including division of labor across project team, staff allocation of time, and other workflow design
  • Develops and/or implements new approaches to improve program delivery, content, and/or evaluation to better serve the targeted population.
  • Meets regularly with Project Director to provide project updates and communicate project successes and anticipated barriers/challenges.
  • Provides updates and discusses barriers/challenges with partners through scheduled meetings to support continuous quality improvement.
  • Works with Project Director to schedule, prepare for, and convene program-related and/or partner meetings, as appropriate.
  • Monitors program materials and supplies to ensure adequate inventory for program needs. Reports materials and supplies needs to Project Director.
  • Monitors travel expenses to ensure expenditures are in compliance with budget and budget guidance.
  • Works with Project Director to complete all reports including programmatic reports and financial reports

Direct Service:

  • Works with the RRR team to assist in the delivery of other program activities such as community outreach, intake and assessments, data collection, and/or report generation.
  • Carries an ongoing caseload of potential borrowers.
  • Assesses potential borrowers’ financial standing and home repair needs.
  • Administers evaluation instruments, including intake and closing assessments, and maintains case notes aligning with program and evaluation requirements.
  • Develops scope of work for potential home repairs that supports both RRR and potential borrowers’ goals.
  • Provides referrals and linkages for financial counseling and other home repair programs.
  • Conducts home health assessments.
  • Conducts at least two home visits per potential borrower – pre- and post-repair work.


  • Significant knowledge of issues related to housing, home repair, home lending procedures, public health, and/or the intersection of housing and health.
  • Excellent oral and written communication skills, especially in communicating with potential borrowers.
  • Ability to handle multiple responsibilities and to work independently.
  • Familiarity with Philadelphia housing and social service organizations.
  • Strong interpersonal skills.
  • Superior cultural competence related to race, gender, and sexual orientation.
  • Comfortable working in low-income communities.
  • Must be willing to work flexible schedule including some evening/weekend hours as needed.
  • Proficient with Microsoft Office, and web-based data collection applications.
  • Willingness to travel throughout Philadelphia.
  • Bi-lingual is a plus with Spanish preferred.


  • At least three years managing a team of at least three individuals performing home visits.
  • At least five years direct service experience working in housing, home repair, or public health.


  • Bachelor’s Degree in social work, public health, economic development, or related field required.
  • Master’s Degree preferred in social work, public health, urban planning, or related field.


  • Commensurate with education and experience.