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Senior Director of Homeless and Social Service Programs in Philadelphia, PA at Public Health Management Corporation

Date Posted: 11/16/2018

Job Snapshot

Job Description

Job Overview:

The Senior Director of Homeless Services and Social Service Programs will report to the Managing Director of Integrated Health Services and will be responsible for the social services provided to homeless and other at-risk populations served through the Specialized Health Services department. The Director is responsible for keeping abreast of social trends and emerging issues and translating these trends/issues into potential programming.



Direct the operation and strategic planning of all SHS homeless and social service programs, including:

  • Calcutta House affiliate
  • AACO and HOPWA funded Direct Emergency Financial Assistance (DEFA), Emergency Food, and Ryan White Medical Transportation programs
  • Home Health Assessment Program
  • Emergency, Transitional, and Permanent Housing Case Management programs
  • Rapid Rehousing program
  • Homeless Medical Respite
  • Emergency Shelter based Nursing programs
  • Emergency and Transitional Housing Early Intervention Programs

Administrative, con't:

  • Responsible for the financial management of all assigned program budgets, including monitoring spending, revisions and budget development
  • Provide direct coordination with funding and regulatory bodies, including negotiation of contracts, implementation of new or updated regulations and reporting, and resolution of contract or performance challenges.
  • Ensure completion of yearly submission of grants for new and continued funding to the City, State, and Federal sources.
  • Identify new funding opportunities, and direct the development and implementation of competitive funding applications
  • Seeks to leverage other dollars to maximize funding
  • Responsible for the development, implementation and accomplishment of the work plan for each program
  • Responsible for overall leadership of staff in the development and implementation of short and long-range plans and policies
  • Liaison with other organizations including the Office of Homeless Services, the Division of Housing and Community Development, the Family Service Providers Network, etc. Provide leadership and participate on various local and national committees on homeless issues, including the city’s Continuum of Care Advisory Committee and subcommittees
  • Assist in identifying and developing new initiatives
  • In conjunction with TQM, establish uniform programmatic standards and ensure quality assurance and improvement
  • Ensure timely submission of reports to funders
  • Ensure PHMC's representation and participation at all homeless policy forums, committees, activities and events
  • Develop programs and partnerships with other agencies (Turning Points for Children, Depaul USA, Bethesda Project, Project HOME, Sunday Breakfast Rescue Mission, Valley Youth House, , etc.)


  • Make and recommend management and personnel decisions regarding programs, including but not limited to promotion, transfer and assignment of staff, and imposition of disciplinary actions.
  • Work closely with HR regarding staff problems related to performance, workmen's comp and other issues
  • Meet regularly with direct reports regarding all aspects of program operations, including but not limited to matters pertaining to program staff, financial operations, and adherence to regulations.
  • Identify and obtain training resources in response to staff needs
  • Provide training, evaluation, and continuous quality improvement to prevent serious situations from developing
  • Create and revise job descriptions
  • Review staff evaluations
  • Monitor off-site programs through site visits, regular contact with program directors, review of reports, memos
  • Work closely with PHMC administrative staff on space, computers, equipment and other issues
  • Interview and hire new staff
  • Review and submit performance evaluations, recommendations for promotions, salary adjustments, improvement plans, etc.


  • Provide training for SHS staff, PHMC and other agencies upon request
  • Provide conference and workshop presentations on homeless and housing issues
  • Review and approve spending requests for all programs (PRFs)


  • Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistle Blowers and Conflict of Interest Policies
  • Keeps abreast of all pertinent federal, state and PHMC regulations, laws, and policies as they presently exist and as they change or are modified
  • Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job
  • Comply with Department of Public Health (DPH), The Joint Commission and other accreditation and regulatory agencies standards
  • Adhere to all PHMC Policies and Procedures
  • Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Ability to plan, direct and coordinate activities
  • Ability to negotiate and administer contracts, work with government agencies, funders and other organizations as necessary
  • Ability to communicate effectively in both written and oral forms
  • Demonstrated ability to directly handle or support staff in crisis situations
  • Exhibit independent judgment in the development, implementation and evaluation of programs, policies and procedures.
  • Leadership skills and ability to relate to people of all levels
  • The ability to not be an Eeyore.


  • Minimum 10 years of demonstrated leadership experience in managing direct clinical and administrative service activities in a variety of settings with extremely vulnerable populations.
  • Demonstrated experience in planning and managing budgets including grants and contracts from city, state and federal sources.
  • Demonstrated experience in grant writing and management of funded programs.
  • Experience with substance use disorders, mental health, and trauma.


  • Master’s degree in Social Work


  • Position requires standing 2/3 of the time, walking 2/3 of the time, requires sitting under 1/3 of the time, use of hands to finger, handle or feel 2/3 of the time, reach with hands and arms, under 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time, talk or hear over 2/3 of the time. Position requires lifting up to 10 lbs. up to 1/3 of the time.


  • Moderate noise (examples: business office with computers and printers, light traffic). Exposure to blood borne pathogens that requires use of personal protective equipment.


  • Based on education and experience