Resident Assistant in Philadelphia, PA at Public Health Management Corporation

Date Posted: 7/30/2020

Job Snapshot

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Job Description


FLSA Classification: Non-Exempt

  • This position is classified as salaried non-exempt in accordance to FLSA standards.

*This shift is Saturday and Sunday – 3pm to 11pm*

The RA reports directly to the Milieu Supervisor and is an individual who has experience in helping to empower women who have been diagnosed with addiction and mental health disorders maintain their recovery. The primary duties of this position are to ensure the smooth flow of the program, assist residents for meal preparation, meals and dinner clean up. Ensure program policies and rules are enforced.

This person will be competent in conflict resolution that may arise during the evening shift and de-escalate potentially unsafe situation. This person is required to have a solid foundation in the principles of the City’s Recovery Transformation concepts and the ability to articulate and implement them. Strong communication skills both orally and in writing are required as well as competency in documentation.

General Responsibilities:

  • Knowledge and ability to implement Interim House philosophy.
  • Adhere to all program policies and procedures
  • Enforce all policies and procedures listed in the client Welcome Aboard Manual
  • Maintain a safe and therapeutic environment.
  • Observe and assess client ability to follow rules and level of participation and attendance of program activities
  • Maintain a daily log of all client activities occurring during your shift, including visitors, phone calls, mail, etc.
  • Contact the On-Call staff for instructions during emergency situations
  • Provide an avenue of emotional support for residents.
  • Maintain building security.
  • Adherence to individual staff training plan
  • Oversee the preparations for the AA/NA in-house meetings.

Specific Responsibilities:

  • Responsible for ensuring program activities run smoothly
  • Enforce all program policies and procedures and assist in the development and implementation of ongoing policies and procedures, when requested
  • Enforce and adhere to policy requiring staff to remain on shift if next shift person calls out and there is no coverage. In the event that there is an unforeseen lack of key coverage by Resident Assistant and no substitution can be arranged, fill in for that shift.
  • Review clinical reports from program therapists and document observations/interventions on each client by end of shift
  • Ensure I.T.s are being performed and assist clients who are not skilled yet to perform these tasks
  • Ensure hourly rounds are being performed
  • In absence of LPN, supervise self-medication to residents and document Medication Log
  • Ensure all inside doors are kept locked
  • Ensure all exterior doors and buildings are secure
  • Report any safety issues immediately
  • Other Duties as assigned by supervisor and/or program director


  • Ability to identify potential problems and recommend solutions
  • Ability to set boundaries and limitations

  • Ability to work independently

  • Dependable, punctual, and reliable

  • Awareness of the needs of women from various cultural and ethnic backgrounds

  • Ability to provide an emotionally safe environment and create a sense of community cohesiveness

  • CPR & First Aid certified within 3 months of hire

Education Requirements and Qualifications:

  • Associates Degree in a related field preferred but will consider HS diploma and experience ins substance use treatment
  • Valid Driver’s License required
  • Solid writing skills
  • Familiarity with recovery oriented principles and the 12 steps
  • Minimum 1 year working in a substance use setting or related field
  • Capacity for relating to women in an open and supportive way
  • Awareness of the special needs of women
  • Knowledge of substance use
  • Ability to implement safe de-escalation techniques
  • Ability to resolve conflict in a safe and supportive manner
  • The ability to understand and cope with the problems/issues encountered in a residence composed of women from diverse backgrounds and cultures.
  • The ability to validate participant feelings, set consistent, fair limits when appropriate, while maintaining a sensitive and supportive attitude in relation to residents.
  • The emotional stability and personal adjustment to serve as a role-model
  • The ability to work independently with minimal supervision.
  • Punctuality and reliability
  • Excellent organizational skills


  • Minimum one year of experience in a substance use program


  • Commensurate with education and experience.

Days and Hours:

  • Saturday and Sunday, 3pm to 11pm