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Program Manager in Philadelphia, PA at Public Health Management Corporation

Date Posted: 1/21/2019

Job Snapshot

Job Description

The Training & Capacity Building (TCAP) Program Manager will report to the Assistant Director. The TCAP Program Manager is a full-time position that will be primarily responsible for implementing strategies and activities related to several HPC projects, which includes direct services, capacity-building, sustainability and advocacy for policy change for a variety of chronic disease self-management and prevention initiatives. Some examples of this work include providing technical assistance to organizations to establish new programs through training and certification; fostering community-clinical linkages between community-based programs and referral networks, such as primary care providers; improving the ability of evidence-based program providers to garner sustainable funding sources through direct reimbursement, contracts, and other opportunities. Additionally, the Program, Manager will have supervisory responsibilities providing oversight and direction to three program coordinators. The TCAP department serves as a: 1) subject matter expert for scaling and sustaining evidence-based programs for chronic disease management and prevention, which includes assessing and recommending referral mechanisms and systems; 2) neutral partner to convene a broad network of non-traditional partners to gain consensus, identify needs and gaps, and create direction, strategy and policy; 3) source for staying attuned to public health trends and models to serve as thought leaders and increase HPC’s visibility and potential growth through new grant awards, payment contracts and partnerships.

While TCAP’s work spans multiple grant based and contracted initiatives that are currently in progress with the department and/or new initiatives that are granted and awarded as opportunities are presented, staff are matched with specific areas of knowledge, interest and strengths, but are also expected to take on new areas of knowledge, skills and build new strengths to meet the demands of the assigned project areas. The TCAP Manager must be experienced or be expected to quickly gain knowledge and readiness to efficiently and effectively engage multiple stakeholders from front line program providers, community based organizations, healthcare providers and payers. This requires strong communication and organizational skills.

The current work of this position will include increasing access and referrals to Diabetes Self-Management Education Program (DSME) and Diabetes Prevention (DPP) program and other evidence-based chronic disease self-management and prevention programs statewide by building infrastructure of available programs, increasing awareness of and referrals, collaboration, and coordination among health care providers and lifestyle change and disease self-management programs in both community and clinical settings. Additional responsibilities include staying informed and knowledgeable on the best, promising or evidence-based practices for referrals, policies and systems that enhance sustainability and communication between health systems, healthcare providers and self-management and prevention programs with the intention to implement such strategies.

The Program Manager is also responsible for working with the team to build HPC’s capacity for Diabetes Self-Management Education Program (DSME), Diabetes Prevention (DPP), and other evidence based chronic disease management and prevention programs to be offered across the PHMC enterprise to staff and/or among PHMC partners. The manager works closely with other TCAP staff, TCAP Assistant Director and Director to coordinate this work. This work will also require interdepartmental coordination and collaboration on some projects and the development of the capacity to connect partners to other programs/departments within Health Promotion Services and PHMC affiliates. A key focus of this work is to establish and implement strategies to achieve project deliverables according to the work statement and timeline established by the funding agency; for example, PA Department of Health. This includes creating and implementing a partner outreach and engagement plan and timeline; coordinating, leading and/or attending meetings and events to promote the utilization of resources and technical assistance and create/strengthen statewide partnerships; implementing referral, recruitment, and engagement strategies internally as well as externally, and providing technical assistance to organizations statewide to become DSME and/or DPP providers, and support their ongoing sustainability.

The manager must be a dynamic, outgoing, analytical, self-motivated individual who enjoys a fast-paced work environment and maintains an optimistic view of and is adaptable to change. They must have an understanding of community-based capacity building; systems change; diabetes prevention and management, and have strong organizational skills, and the ability to effectively communicate with all project stakeholders, ranging from Pennsylvania Department of Health officials to health care administrators and clinicians, and to community-based educators. The Manager must also demonstrate the ability to handle multiple concurrent project activities and meet deadlines in an efficient and timely manner. As with all positions, the TCAP Manager role is contingent upon funding for the project.



  • Serve as TCAP’s primary point of contact for DSME/DPP/Evidence-based program providers and be responsible for timely communication, follow-up, and effective partnership development with these providers
  • Responsible for the technical assistance process, management and coordination of DSME/DPP community-based partner organizations as they become nationally certified and facilitate their relationship building with health care providers
  • Develop and disseminate promotional materials and tools to DSME/DPP and other life-style change management programs statewide.
  • Routinely identify resources, webinars, and new literature to assist the TCAP team in staying current with chronic disease, diabetes-related news, and circulate the relevant resources to DSME/DPP and evidence-based program providers.

Training Activities

  • Identify target audiences interested in DSME/DPP (or other chronic disease programs as assigned) technical assistance and sustainability support
  • Develop and disseminate promotional materials for DSME and DPP and/or other chronic disease self-management and prevention programs.
  • Implement DSME / DPP trainings with HPC client/patient population.

Supervisory Responsibilities

  • Supervises, delegates and coordinates workload among other coordinators
  • Meets with coordinators on a bi-weekly basis to conduct supervisory meetings and discuss progress
  • Conducts quarterly performance evaluation check-ins
  • Approves time in Ulti-Pro

General Activities

  • Attend funder meetings and other partner meetings related to HPC’s diabetes prevention and management efforts.
  • Schedule and lead DSME/DPP/Chronic disease management and prevention partner onboarding and technical assistance meetings, as well as internal team and partner meetings.
  • Develop and complete submissions for national, statewide and local public health conferences to highlight HPC’s work (poster or oral presentations).
  • Develop meeting agendas as needed and meeting minutes for internal use and external dissemination to HPC partners
  • Work with HPC leadership team to seek out and submit applications for additional funding to support HPC’s diabetes- and chronic disease-related work.
  • Ensure ability to learn and utilize HPC’s server for storing and retrieving files.
  • Obtain HIPAA training within 3 months of employment.
  • Other duties and opportunities as assigned


  • Strong communication skills are required, including writing for technical papers, reports, relationship development, marketing and promotional activities via hard copy and/or email.
  • Demonstrated ability to work well independently and within a team setting to meet objectives with minimal supervision
  • Experience coordinating multiple grant-funded programs.
  • Be able to establish priorities, and efficiently meet personal, team, and partner deadlines
  • Strong attention to detail, especially in partnership development and coordination
  • Demonstrate excellent problem solving, conflict resolution, time management and professional communication (written and oral) skills.
  • Self-motivated, hard-working, and dependable, and thrives in a fast-paced environment
  • Must have strong ability to multi-task, juggle priorities and meet competing deadlines
  • Must have a strong ability to simultaneously manage both a broad, general partnership perspective, as well as a narrower deliverable-based perspective and coordinate the successful activities for both of these approaches
  • Must have ability to work outside \u0022normal business hours\u0022; limited evenings and weekends may be required
  • Must be willing to travel 30% of the time
  • Must be proficient in Microsoft Office, including: Outlook, Word, Excel, PowerPoint, Publisher and have an ability/desire to learn new software, as needed
  • Must be or develop proficiency in social media platforms such as Facebook and Twitter to increase HPC’s visibility.


  • Two years of experience managing and/or coordinating public health programs/activities with multiple stakeholders.
  • Experience working with diverse populations, low-income individuals.
  • Experience working within the health care sector and/or capacity building efforts
  • Experience coordinating grant funding programs, particularly focused on chronic disease management and prevention.


  • Bachelor’s degree or equivalent work experience in public health, health policy, management, health communication and/or management or a related field of study; Master’s Degree is a plus; Certified Diabetes Educator (CDE), Registered Nurse or Dietitian is a plus, but not necessary.


  • Commensurate with education and experience.