Family Safety Support Specialist in Philadelphia, PA at Public Health Management Corporation

Date Posted: 7/30/2020

Job Snapshot

Job Description

FLSA Classification: Non-Exempt

  • This position is classified as salaried non-exempt in accordance to FLSA standards.

Job Overview:

  • This position is an essential component of the CUA prevention team and ensures safety and organization for clients and staff participating in visits and/or meetings at CUA 9.


  • Work as part of the CUA Prevention Team at the direction of the CUA 9 Community Liaison.
  • Escort families from the front door to visit or meeting room.
  • Continually walk around the building (3901 Market Street), ensuring that visits and meetings are safe and appropriate.
  • If the participants of a visit or meeting become volatile, step into the room and attempt to deescalate the situation.
  • Escort adult clients out of the building if they refuse to behave appropriately.
  • Walk through CUA 9 (3901 Market Street) at the end of the day, ensuring that lights are turned off, doors are closed, etc.
  • Take trash from the room to the kitchen area; wipe down tables, vacuum floors as necessary.
  • Willing to work non-traditional hours- approximately 12pm to 8pm Tuesday-Saturday.


  • Strong organizational and time management skills
  • Familiarity with the dynamics of diverse populations in low income areas
  • Demonstrated written and oral communication skills
  • Strong interpersonal skills, respectful, and courteous nature
  • Works well as part of a team
  • Willing to enter into volatile situations and attempt to diffuse
  • Able to project an air of authority while also deescalating tense situations  
  • Culturally sensitive to the needs and diversities of multi-cultural communities
  • Able to remain calm when others are angry and loud
  • Able to work independently, demonstrating good judgment and prioritizing
  • Maintain a high degree of discretion dealing with confidential information


  • Experience working with children and families preferred. Experience working in security or in potentially volatile situations a plus.

Education Requirement:

  • High School Diploma or GED. An appropriate Associates Degree can substitute for experience.
  • Waivers of the above may be requested of the Department on a case by case basis with appropriate documentation and rationale.


  • Commensurate with education and experience.