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Family Finding Supervisor in Philadelphia, PA at Public Health Management Corporation

Date Posted: 3/3/2019

Job Snapshot

Job Description

Specific Job Responsibilities

  • Directly supervises five or six Social Workers/Case Workers who provide Family Finding services in collaboration with the Department of Human Services and the Community Umbrella Agencies (number of Social Workers/Case Workers may vary accounting to referrals.).
  • Works with Program Director and staff to ensure fidelity to the Family Finding model.
  • Assists with marketing Family Finding program to DHS and CUA staff.
  • Develops and maintains a team approach in service delivery among supervisees.
  • Works with other Family Finding Supervisor and the Family Finding Program Director in the continuing quality improvement of Turning Points for Children’s Family Finding program.
  • Understands all relevant DHS Standards and all of Turning Points for Children’s policies and practices and ensures that supervisees provide quality services in compliance with such standards, policies, and practices.
  • Supervises staff through bi-weekly supervisory sessions, creating an open door policy to encourage feedback, support, and development.
  • Continually problem-solves with staff regarding the most effective family-specific service options.
  • Monitors all service delivery through supervisory activities to include but not be limited to regular case reviews of: face-to-face and collateral contacts; clinical issues; development and monitoring of case-specific goal driven outcomes; and completion of documentation. Documents individual supervisory sessions; file each signed form in the case file.  
  • Works with the Family Finding Program Director to develop an internal process to inform staff when documentation is due. Monitor the timely submission of all documentation.
  • Performs and documents case reviews based on the service level requirements utilizing Documentation of Case Review form, monitoring all case documentation for compliance with required agency program standards and DHS contract standards.
  • Manages process of opening and assigning new cases. Ensures that initial paperwork requirements are met.
  • Collaborates with DHS and CUA staff when necessary to resolve any service delivery issues; requests and attends collaborative meetings to ensure quality service delivery and service plan agreement.
  • Accompanies Social Workers/Case Workers on interviews as needed to address family’s or worker’s concerns, worker’s safety, or other issues.
  • Ensures that all cases receive required service delivery and documentation during supervisees’ absences.
  • Oversees file management for all cases including inclusion of all required documentation.
  • Identifies ongoing professional development needs and opportunities for staff; communicates options and encourages staff to participate in areas that will enhance their skills and performance.
  • Completes introductory and annual staff performance evaluations providing feedback and including discussions about development and goal establishment.
  • Participates with the Family Finding Program Director in the development of agenda for monthly Family Finding staff meetings for the purpose of program evaluation, casework discussions, problem solving, staff development, training, and building teamwork.
  • Participates in preparation for annual program audit by DHS.
  • Provides input to Family Finding Program Director in monthly billing process.
  • Assists Family Finding Program Director and Client Satisfaction Specialist in the coordination of Quality Improvement (QI) activities to include but not be limited to receipt of client feedback via client surveys and focus groups, and performance of peer record reviews.
  • Participates in staff meetings, team meetings, and supervisory meetings as scheduled.
  • Attends a minimum of 20 hours of training per fiscal year.
  • Maintains coherence with Turning Points for Children’s vision, mission, and goals.
  • Maintains the highest ethical standards in organizational operations and individual professional conduct.
  • Performs other duties and projects as assigned by supervisor or executive management.

Technical Skills

  • Understanding of child, adolescent, adult, and family functioning.
  • Experience in family systems theory and family support systems.
  • Ability to assess needs, risk, and safety.
  • Knowledge of and ability to identify environmental factors that impact families.
  • Ability to intervene in stressful and crisis situations.
  • Knowledge of and collaboration with social service providers and community resources.
  • Ability to identify strengths and protective factors.

Other Skills and Behaviors

  • Administration/Organization: completes paperwork and other responsibilities in a timely and accurate manner; maintains organized work environment.
  • Commitment: is dedicated to the success of Turning Points for Children and to the provision of services that meet the organization’s vision, mission, and goals; determines a course of action and is willing to persevere to make it happen; persists in the face of obstacles to reach objectives.
  • Communication: speaks clearly and effectively in communicating information to others; prepares written materials clearly, completely, and within deadlines; encourages open and honest interaction among staff and peers.
  • Conflict Management: negotiates with others to resolve conflicts or disputes; helps others find common ground to resolve their conflicts; establishes an atmosphere where others feel comfortable in bringing disagreements into the open
  • Continuous Learning: continually upgrades knowledge and skills; quickly grasps new assignments; is open to new ideas, methods, and program developments; is willing to take on new assignments to advance the agency’s vision, mission and goals.
  • Culturally Competent: demonstrates sensitivity to cultural and socioeconomic characteristics and has a comprehensive understanding of the dynamics of ethnic and cultural differences and the role they play in individual, family, and community functioning.
  • Decision Making: makes difficult decisions that may be unpopular, but maintains long-range agency goals as their basis; draws upon other’s expertise and input in making decisions.
  • Dependable: can be relied upon to perform and maintain a high level of functioning while working independently.
  • Detail-Oriented: pays rigorous attention to detail; verifies all work thoroughly to ensure accuracy.
  • Empowers and Involves Others: creates an atmosphere where an exchange of ideas and opinions is encouraged; gives others the opportunity to work and grow by involving them in the decision making process; creates a supportive work environment for others to do their best work.
  • Innovation/Process Improvement: improves processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done.
  • Listening: actively listens to others; pays careful attention to complex communications.
  • Manages Performance and Development: monitors employee performance; corrects unacceptable work behaviors and provides ‘on the job’ recognition; uses formal and informal means to obtain and recognize employee performance; identifies developmental skill requirements and provides ongoing coaching and feedback for individual and team growth.
  • Planning/Project Management: assigns tasks, develops schedules, milestones, and standards; coordinates multiple activities at the same time to accomplish a project; appropriately allocates and utilizes resources (staff, time, dollars) required to perform tasks.
  • Problem-Solving: diagnoses underlying or hidden problems and develops logical and effective solutions.
  • Professionalism: establishes relationships that are ethical, client-oriented, and not self-interested; represents Turning Points for Children by maintaining appropriate appearance and behavior; interacts respectfully with all clients and colleagues; conducts employment relations in accordance with the Employee Handbook.
  • Program Development: develops strategic, future-oriented plans to create and enhance programs utilizing creative approaches and methods or techniques; leads staff and teams, when necessary, to design all components of programs, including goals, specific contents, and measurements.
  • Relationship Building: establishes smooth and cooperative working relationships with diverse staff, other colleagues, and external contacts, including all callers and visitors; provides information and assistance to all; maintains a supportive working environment; uses diplomacy and tact especially during tense or stressful situations.
  • Resourceful: finds solutions using alternative ideas or resources; finds other resources when limited by time, budget, or staff; seeks good ideas from diverse sources; leverages the experience, expertise, and involvement of others; uses imagination in solving problems; finds new ways to help; focuses on what it takes to get the job done.
  • Takes Responsibility/Monitors Own Work: performs tasks that are directed by well-established or less formal procedures; determines own work flow and pace with limited direction from others; performs assignments with minimum supervision.
  • Teamwork: exhibits ability to work in a team; promotes open communication for self and others; facilitates sessions to ensure group participation and desired results.
  • Works Under Pressure: responds positively to frequent and/or tight deadlines; maintains composure under stressful situations.


  • Master degree from an accredited college or university in social work or a related field.
  • Knowledge of the child welfare field and experience supervising direct service staff.
  • Knowledge of human development with a focus on children and adolescents, assessment, family systems theory; and clinical skills.
  • Cultural competency; ability to empower and involve others; problem-solving and conflict management skills; and developing community resources and cooperative working relationships with others.
  • Excellent verbal, writing, and listening skills.
  • Proficiency in using a personal computer, including Word, Outlook, and the Internet.
  • Pennsylvania Child Abuse History Clearance, Criminal History Check, and FBI Clearance.