Director of Accreditation, Performance Management and Quality Improvement in Philadelphia, PA at Public Health Management Corporation

Date Posted: 8/2/2020

Job Snapshot

Job Description

The Director of Accreditation, Performance Management and Quality Improvement oversees the management of Philadelphia Department of Public Health’s performance management and quality improvement initiatives, and is responsible for overseeing Department’s public health accreditation status. This includes managing public health accreditation requirements, including leading the Department to achieve public health reaccreditation, directing the performance management system, and facilitating quality improvement initiatives and training across the Department. All activities involve the administrative and operating divisions of the Health Department. This employee will report to the Chief of Staff in the Health Commissioner’s Office.

Specific Activities:    

The Director of Accreditation, Performance Management, and Quality Improvement will accomplish the following:

  • Supervise Performance Management Analyst;
  • Manage public health accreditation activities, including: 
    • Represent PDPH to the Public Health Accreditation Board (PHAB);
    • Become subject matter expert on the PHAB requirements (twelve domains of accreditation);
    • Collect and evaluate documentation to submit to PHAB for reaccreditation, ensuring all staff submit documentation that will meet the intent of the PHAB requirements; 
    • Develop annual reports to PHAB; and 
    • Monitor the implementation of the PDPH Strategic Plan and Community Health Improvement Plan. 
  • Identify commonly used performance measures and standards across a variety of public health services; 
  • Prepare clear, concise performance reports for an executive audience;
  • Work with divisional staff to collect and manage quarterly performance measures;
  • Direct staff development activities to support a robust system of performance management;
  • Work with divisional staff to initiate, develop, and manage quality improvement projects;
  • Work with divisional staff at all levels to document departmental processes and workflows;
  • Chair the Department Quality Improvement Council;
  • Manage the implementation and updating of the PDPH Performance Management Plan and Quality Improvement Plan; 
  • Develop, administer, and analyze customer satisfaction surveys; 
  • Conduct or schedule quality improvement and performance management trainings; and
  • Execute workforce development needs including the management of the City of Philadelphia Learning Management System (SmarterU) including tracking trainings and course development (Articulate). 

Must be able to demonstrate the following skills and abilities:

  • Technical analysis and performance measurement expertise
  • Process improvement/quality improvement expertise
  • Program and policy knowledge
  • Communication and interpersonal skills
  • Organizational skills

Required Qualifications:

  • Completion of a master’s degree in public health, health administration, public administration or a related field.  
  • Experience in performance measurement or in the analysis of operations, policies, laws, rules, or regulations. 
  • Experience in staff development is an asset.
  • Expert-level proficiency with Microsoft Word, Excel, and PowerPoint. 
  • Experience designing and preparing executive-level presentations that display data in graphical form.
  • Experience developing specific, relevant performance measures at multiple levels, and using statistical results of performance measures to improve business processes.
  • Demonstration of strong organizational and time management skills. 
  • Experience supervising staff.


  • Bachelor’s degree with 2 years of experience in performance management /quality improvement, accreditation activities.


  • Salary is approximately $75,000 and is commensurate with experience. 

Cover Letter Required:

  • A cover letter is required to apply, please include. Applicants without cover letters will not be reviewed.