Deputy Managing Director in Philadelphia, PA at Public Health Management Corporation

Date Posted: 7/30/2020

Job Snapshot

Job Description

Mission Statement:

Our Mission is to be the premier regional provider of integrated, community-based healthcare
by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment.

Summary Job Description:

As a member of the Senior Management Team, ensure the smooth and efficient operation and growth of the health network. Maintain and propagate top priority of customer service, business expansion and retention. Maintain and improve the reputation of the organization within the market and payers. Assume full Profit & Loss responsibility for the health business unit. Initiate and creatively lead decisions that directly and meaningfully impact revenue, profitability, and overall progress of the organization. Maximize human resources and inspire staff growth and development. Ensure full and equitable accountability at all levels across the health network. Participate in leadership teams, create cross-line collaborations, and develop new business internally and externally with business partners. Lead an approach of partnership, transparency, and teamwork throughout the health network and organization. Support and enhance organization as a leader in public health. The Deputy Managing Director of Specialized Health Services reports to the Managing Director of Specialized Health Services.

Essential Duties and Responsibilities:

  • Oversees the day to day operations of the FQHCs and works in collaboration with the Managing Director to oversee the health care operations across the FQHC Health Network as well as the shelter-based nursing site
  • Oversee the Health Center Administrators, Dental Office Manager and administrative staff across the network
  • Provide leadership and direction for staff, setting an effective agenda and ensuring performance goals are met and set
  • Collaborates with the Medical Director to support clinical operations
  • Oversee the Community Advisory Board meetings to ensure adequate representation of the patient population with the opportunity to inform growth strategy and enhance customer service
  • Represent the organization to the public, key professional associations, and partners
  • Develop new business for the organization ensuring its growth, progress, and expansion
  • Nurture existing business relationships and continually improve reputation of business unit and organization
  • Meet or exceed profitability and revenue expansion targets based on budget
  • Maintain and improve standards of care, customer service, and service excellence within business unit
  • Execute multiple tasks while responding to multiple priorities
  • Create and maintain a work culture of partnership and teamwork
  • Work in full partnership with support departments
  • Recruit and retain the best available staff, implement consistent, fair, and comprehensive performance management, and provide opportunities for professional development and promotion

PHMC Compliance Responsibilities:

  • Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistle Blowers and Conflict of Interest Policies
  • Keeps abreast of all pertinent federal, state and PHMC regulations, laws, and policies as they presently exist and as they change or are modified
  • Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job
  • Comply with Department of Public Health (DPH), The Joint Commission and other accreditation and regulatory agencies standards
  • Adhere to all PHMC Policies and Procedures
  • Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Core Competencies to Include the Following at Executive Oversight level:

  • Exceptional leadership skills
  • Outstanding communication and relationship building skills
  • Financial control and profit/loss
  • Federal and state compliance
  • Strategic planning and execution
  • Productivity and performance improvement
  • New business/service development and roll out
  • Team building and performance optimization
  • Cross-departmental transaction


  • Minimum of three (3) years healthcare operations director experience
  • Expertise managing program budgets
  • Excellent supervisory skills
  • Excellent writing skills
  • Excellent oral communication skills
  • Ability to set and meet deadlines
  • Excellent organizational skills
  • Ability to think creatively and strategically about new program development
  • Experience working with specific responsibilities as outlined above


  • Master’s degree preferred in a related field
  • Bachelor’s degree candidates considered with appropriate experience and skills

Physical Demands:

  • Position requires standing 2/3 of the time, walking 2/3 of the time, requires sitting under 1/3 of the time, use of hands to finger, handle or feel 2/3 of the time, reach with hands and arms, under 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time, talk or hear over 2/3 of the time. Position requires lifting up to 10 lbs. up to 1/3 of the time.

Work Environment:

  • Moderate noise (examples: business office with computers and printers, light traffic). Exposure to blood borne pathogens that requires use of personal protective equipment.


  • Commensurate with education and experience