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Patient Engagement Specialist job in Philadelphia at Public Health Management Corporation

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Patient Engagement Specialist at Public Health Management Corporation

Patient Engagement Specialist

Public Health Management Corporation Philadelphia, PA Full-Time
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The Patient Engagement Specialist (PES) serves as a vital link between NNCC programs and the community served. The PES ensures that program design, policies, and practices:

  • Respect patient and family values, preferences, and expressed needs
  • Listen to the patient and family voice and use this input for strategic planning and success
  • Actively engage patients and families to collaborate in goal setting, decision making, health-related behaviors and self-management
  • Assess and communicate in the preferred language, at an appropriate literacy level, and in a culturally appropriate manner

The PES is responsible for providing public health education, home visiting services, and service coordination to children and their families in target communities. The PES will also serve as the community liaison for the Patient Centered Outcomes Research Institute (PCORI) project and other technical assistance projects, as needed. The goals of the PCORI project include building nurse-led practices’ capacity to initiate the planning process for at least one new PCOR/CER project related to substance use care delivered in health centers and building national infrastructure for dissemination of PCOR/CER findings among nurse-led safety net practices. The PES role is integral to the success of these projects.

Projects may require the PES to support the development and implementation of trainings (web-based and/or in-person) for a variety of audiences. Trainings may cover environmental health topics (e.g., healthy housing, lead poisoning prevention, asthma) and best practices for home visiting and community engagement. Ongoing community engagement is a priority responsibility and consists of in-person site visits with partnering organizations, as well as remotely connecting by telephone or other modalities given the COVID-19 pandemic and new practice protocols. The PES is a role model within the organization, exemplifying positive communication skills and promoting civic engagement, resource identification and utilization.

The portfolio of projects may be subject to change as new funding opportunities arise. This position may evolve to support NNCC’s larger home visiting infrastructure. This may occur through delivering staff trainings and contributing to strategic planning initiatives to grow NNCC’s direct services. This position reports directly to the Senior Program Manager and Senior Director of Strategic Initiatives.


Home Visiting and Service Coordination:

  • Schedule and conduct in-home visits (or televisits amid COVID) with all clients that have completed initial assessments; complete comprehensive home assessment using appropriate standardized tools.
  • Schedule and conduct in-home follow-up assessments with all clients who are enrolled in services.
  • Create an individualized action plan for each enrolled client; make recommendations using evidence-based guidance.
  • Make recommendations for reducing environmental triggers within the home; provide informational materials and products to support recommendations. Provide linkages to professional remediation services, when necessary.
  • Provide educational materials on asthma symptoms management and environmental triggers.
  • Facilitate referrals and appointments for services, including health care, social, housing, or other services, based on the clients’ needs.
  • Conduct phone-based follow-up calls, as needed, with clients to provide personalized education.
  • Use the electronic database to log and document all contacts with members; this includes tracking intake assessment, any education provided, service referrals and outcomes, and follow-up contacts (successful and unsuccessful).
  • Maintain confidentiality of all member information.
  • Maintain an up-to-date resource directory.
  • Respond to incoming telephone calls from health practitioners, other referring providers, and families.
  • Build effective liaisons with providers and community referral sites.
  • Facilitate trainings and presentations on program topics to referring providers and community residents.
  • Participate in community and public events, such as health fairs, community days, and events held at key organizations that attract and serve community members.
  • Support Senior Program Manager’s monthly, quarterly, and annual reporting of process measures to project funders by ensuring tracked data is up-to-date, accurate, and complete.
  • Attend weekly supervision calls or meetings with Senior Program Manager.
  • Participate in teleconference and in-person meetings with project funders and related activities as appropriate.
  • Participate in monthly NNCC Staff Advisory Group and contribute to NNCC Strategic Planning initiatives.

Participation on the PCORI Steering Committee:

  • Attend weekly PCORI meetings with NNCC team.
  • Attend remote monthly steering committee meetings effective March-August 2021.
  • Serve as a community liaison.
  • Advise on content development and evaluation of 2 remaining webinars in a 10-part learning series focusing on Chronic Pain Management and Infectious Disease.
  • Advise and assist in the development of the 1 remaining position paper of the 3 proposed on Addressing Persistent Pain and Infectious Disease.
  • Promote PCORI project efforts through Steering Committee member network channels.
  • Provide constructive feedback to ensure continuous quality improvement of the project deliverables.
  • Consult on development of PCORI research proposal.
  • Advise and assist in the PCORI enhancement award which will be incorporated into year two of the project.
  • Assist on content development of 3 additional COVID-19 focused webinars.
  • Advise on the development of 2 additional papers.


  • Ability to handle confidential member information
  • Must be highly motivated and able to exercise sound judgement in various situations
  • Excellent communication (written and oral) and interpersonal skills required
  • Ability to engage underserved and hard-to-reach populations • Strong organizational skills, including the ability to prioritize multiple assignments
  • Demonstrates initiative, problem solving, and follow-through
  • Competence with Microsoft Word, Excel, Outlook, PowerPoint, and other programs as needed
  • Ability to work independently and effectively as a member of an interdisciplinary team
  • Knowledge of community referral resources throughout Philadelphia County
  • Ability to work on site or off site per assignments/commitments.
  • Travel throughout Philadelphia County is required (and surrounding counties, as needed); has valid and current driver’s license and automobile insurance.


  • Minimum of 3 years of related professional experience, including individual (and/or group) education, counseling, or case management in a clinical or social service setting required
  • Advanced familiarity of home visiting and preventive health initiatives.
  • Continuing education and certificates related to social work, communication, public health and other areas applicable to this position.

Education Requirement: 

  • Minimum of Associate’s Degree


  • Commensurate with education and experience. 
  • Grade 16 

Recommended Skills

Complex Problem Solving
Decision Making
Case Management
Interpersonal Skills
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Job Snapshot

Employee Type



Philadelphia, PA

Job Type



Not Specified

Date Posted

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