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Outcome Specialist at Public Health Management Corporation

Outcome Specialist

Public Health Management Corporation Philadelphia, PA Full-Time
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The Outcome Specialist is responsible for facilitating safe case closure and achieving permanency for the children and youth on their caseload through partnering with CUA Case Managers to achieve objectives identified on the Single Case Plan.  They are part of the larger Case Management Team working to achieve safety, permanency and well-being for children and families.

Position Responsibilities:
  • Work as part of the CUA Case Management Team to achieve the objectives established in each family’s Single Case Plan (SCP).
  • Provide a range of services, supports, interventions and referrals to caregivers to facilitate safe case closure for in-home cases.
  • Provide a range of services, supports, interventions and referrals to achieve reunification, adoption, or permanent legal custodianship for children and youth in out-of-home placement.
  • Provide direct assistance to CUA Case Managers to identify and pursue permanency opportunities.
  • Track and manage the movement of cases through the permanency process.
  • Support the development and progress of contingency permanency plans for each child and youth in care.
  • Assist the CUA Case Manager in preparing family members for reunification or other permanency through providing direct support, referrals, interventions and advocacy.
  • Support the CUA Case manager in preparing for court; attend court hearings as necessary in support of the permanency process.
  • Supervise visitation as necessary.
  • Participate in Family Team Conferences when necessary.
  • Document all client activity in the appropriate section of the Electronic Case Management System within four business days.
  • Abide by the Social Work Code of Ethics and maintain the confidentiality of information regarding children, youth, and families being served.
  • Participate in all other training as directed.  

Contributing to the team:

  • Participate in regular meetings with staff to ensure priorities are clear, coordination is good and communications are open. Develop additional methods for ongoing effective communication as necessary.
  • Cooperate and communicate as a multi-discipline staff team member through formal meetings, informal consultations and committee participation.
  • Model traits of a responsible team member, executing job responsibilities, open communication, and good follow through; support team members to do the same.
  • Demonstrate use and support of the Sanctuary Model in all aspects of employment, including interactions with children, youth, caregivers, family members, other employees, community members, and stakeholders.
  • Respond promptly to the concerns and interests of the clients, parents, guardians, funding entities and other Wordsworth staff.

Trauma informed behavior:

  • Demonstrate commitment to being trauma informed and maintaining a therapeutic community that promotes safety and nonviolence as the basis for all we do with clients/students and staff.
  • Adhere to the Seven Sanctuary Commitments in all aspects of employment; Nonviolence, Emotional Intelligence, Social Learning, Open Communication, Social Responsibility, Democracy, Growth and Change
  • Utilize the Sanctuary “toolkit,” including Community Meetings, Safety Plans, Red Flag Meetings, Psycho Education, Team Meetings, and the S.E.L.F. framework, which addresses: Safety, Emotion Management, Loss and Future.

Administrative activities:

  • Ensure compliance with all Wordsworth’s policies and procedures, including confidentiality and reporting suspected abuse in accordance with policies and procedures.
  • Follow all documentation requirements; ensure reports are complete, thorough, timely and follow prescribed format.
  • Prepare and deliver reports to outside agencies as appropriate; ensure reports are maintained in an accessible manner.


  • Knowledge and understanding of child welfare system, including PA Child Protective Services law and Adoption and Safe Families Act.
  • Knowledge and understanding of Philadelphia DHS Safety Model of Practice, including Risk and Safety Assessment and FAST/CANS assessment.
  • Knowledge and understanding of the Center for the Study of Social Policy’s Strengthening Families Framework.
  • Strong assessment and documentation skills.
  • Strong computer skills in all Microsoft office applications including data management skills.
  • Basic knowledge of safety factors related to substance abuse, sexual abuse, physical abuse, domestic violence, community violence, homelessness, poverty, etc.      
  • Strong knowledge of the communities and organizations within the CUA region.
  • Ability to effectively engage and work with diverse community groups.
  • Strong interpersonal skills.
  • Ability to clearly and effectively communicate verbally and in writing;
  • Ability to collaborate and work as part of a team.
  • Conflict resolution skills.
  • Strong organizational and time management skills.
  • Proactive – ability to prioritize and manage multiple tasks simultaneously.
  • Skill in organizing resources and establishing priorities.

Physical Demands/Work Environment:

  • Social service office environment and various community environments for children, adolescents and families. Employee may be involved in de-escalating client behaviors using Wordsworth approved techniques. Potential exposure to blood borne pathogens.
  • Ability to independently utilize routine office equipment.
  • Ability to independently travel outside of agency.
  • The physical demands and work environment described is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work flexible hours, including evenings and weekends when necessary.


  • Must have a Bachelor’s degree in Social Work or related field including but not limited to sociology, psychology, counseling, criminal justice, education, divinity, or public health administration. Candidates with a degree in an unrelated field require a minimum of three years experience working in child, youth, and family serving systems and an approved waiver from the Department of Human Services.
  • PA Criminal Background Check, Federal Bureau of Investigation Clearance, PA Child Abuse Clearance, Wordsworth medical verification, and vehicular/traffic history (PA Driver Information or other state driver information if applicable).


  • Two years experience working in child and family serving system preferred.


  • Commensurate based on education and experience.

FLSA Classification: Non-Exempt

  • This position is classified as salaried non-exempt in accordance to FLSA standards.

Recommended Skills

Substance Abuse
Social Work
Case Management
Human Services
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Job Snapshot

Employee Type



Philadelphia, PA

Job Type



Not Specified

Date Posted

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