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Continuous Quality Improvement Liaison job in Philadelphia at Public Health Management Corporation

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Continuous Quality Improvement Liaison at Public Health Management Corporation

Continuous Quality Improvement Liaison

Public Health Management Corporation Philadelphia, PA Full-Time
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Job Overview:  

This position is embedded within the Philadelphia Office of Children and Families. The Philadelphia Office of Children and Families (OCF) funds Out-of-School Time for approximately 6,500 youth in grades K-12 through over 150 year-round school based, community-based sites and Parks and Recreation Centers based OST programs. OCF demands high quality OST programming that improves life skills, increases academic engagement and prepares youth for higher education and employment. The Continuous Quality Improvement Liaison is responsible for implementing the quality tools and systems of Out of School Time (OST) programming that moves OST providers along a continuum of program quality consistent with the City of Philadelphia’s vision for quality; ensuring and advancing the use of structured activities in OST programs; developing and promoting professional development activities for OST providers. 

Responsibilities: 

The Continuous Quality Improvement Liaison is part of a team that facilitates continuous quality improvement efforts throughout the OST network and citywide afterschool initiatives to support and inform use of attendance, participation and enrollment, the NIOST Afterschool Program Assessment System and Making Meaning of Multiple Data Sets. The Liaison works directly with families interested in program enrollment to locate OST programs that are suited to their needs and ensure they are enrolled and retained in those programs. Enrollment work is focused on priority populations including youth involved in the juvenile justice and child welfare systems.

  • Responsible for managing convening of providers organizing the data they’ll review, logistics of the events and follow ups.
  • Collaborates with program liaisons and PHMC to ensure providers are aware and supported and reviewing Cityspan data regularly to support program quality.
  • Identifies key service areas and areas that require provider professional development based on the review of continuous quality improvement data.
  • Plan and facilitate the Making Meaning of Multiple Data Sets (M3) with OST providers and citywide participants including determining data sets reviewed during the session.
  • Gather, analyze and report goal setting data as it relates to the Making Meaning of Multiple Data Sets sessions.
  • Ensure that continuous quality improvement documentation is maintained and review documentation for quality and impact.
  • Train and provide technical assistance to program liaisons and out-of-school time providers as they implement continuous quality improvement systems including use of APT-O, SAYO, and program goals.
  • Support the work of the Continuous Quality Improvement and Logistics Administrator in their external facing duties including review of data and analysis.
  • Works alongside OCF partners and staff to support full enrollment in all programming with a focus on Access Centers and COVID 19 recovery programs.
  • Ensures low barrier to entry for enrollment of most vulnerable populations including but not limited to young people involved with the child welfare and juvenile justice systems.
  • Navigates multiple internal data tracking platforms to locate programs for interested families and track attendance and utilization.
  • Attend quality related meetings and conferences and perform other duties as assigned.

Skills:

  • Comfort navigating Excel, GIS and Cityspan systems
  • Knowledge of principles, practices, methods, techniques, literature and current developments in the field of youth development.
  • Detail-oriented and highly organized
  • Ability to work effectively with all levels of staff
  • Ability to manage ongoing projects and prioritize appropriately to meet deadlines
  • Excellent written, verbal, and presentation skills
  • High level proficiency with Microsoft Office applications

Experience:

  • Customer service and or case management experience working with children and families in a social service setting.
  • Experience developing and implementing data driven programming for youth, teens, and opportunity youth.
  • Experience with data visualization
  • Experience with City-wide agency networks
  • Direct Out-of-School Time experience.

Education Requirement:

  • Bachelor’s Degree and a minimum of 2 years working in the social service sector.

Salary:

  • Commensurate with education and experience. 
 

Recommended Skills

Microsoft Access
Stress Management
Case Management
Microsoft Excel
Microsoft Office
Recreation
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Job Snapshot

Employee Type

Full-Time

Location

Philadelphia, PA

Job Type

QA - Quality Control

Experience

Not Specified

Date Posted

05/02/2021
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