Therapeutic Support Staff (TSS) in Philadelphia, PA at Public Health Management Corporation

Date Posted: 6/30/2020

Job Snapshot

Job Description

Provide one-to-one therapeutic support and behavioral interventions to children/adolescents in home, school and/or community settings in order to help the client achieve goals identified on their treatment plan.


  • Foster a therapeutic relationship with the child and support their therapeutic needs and therapeutic goals on the treatment plan.
  • Based upon the treatment plan use therapeutic techniques and interventions best matched to the individual to help them achieve goals in the treatment plan
  • Provide input and feedback that contributes to the development of the treatment plan.
  • Provide crisis management and support to clients, including prevention, de-escalation and processing of strategies to support improved client functioning.
  • Coach the teacher, parent, and child on how to effectively implement strategies and interventions that promote attainment of treatment goals and help the client achieve success.
  • Actively engage the client and their caregivers and/or teachers (as well as other adult supports) to work toward the achievement of treatment goals applying a range of appropriate therapeutic interventions.
  • Provide feedback to other team members regarding outcome measurement related to interventions and responses.
  • Adhere to CASSP principles of being child-centered, family-focused, community based, multi-system, culturally competent and least restrictive/least intrusive and incorporated these principles through treatment.  
  • Actively collaborate with all treatment team members on a frequent and regular basis.
  • Attend supervision and training as directed and following service contract. If the staff is assigned 20+ hours, they are responsible for 1 hour of supervision per week; below 20 hours, they are responsible for ½ hour supervision per week.
  • Adhere to regulations regarding further professional development. Complete all of the mandatory trainings required to maintain compliance with the agency expectations and guidelines.
  • Ensure compliance with Wordsworth’s policies and procedures including confidentiality and reporting suspected abuse.

  Contributing to the Team:

  • Participates in regular meetings with staff to ensure priorities are clear, coordination is good and communications are open. Develops additional methods for ongoing effective communication.
  • Cooperates and communicates as a multi-discipline staff team member through formal meetings, informal consultations and committee participation. 
  • Models traits of a responsible team member, executing job responsibilities, open communication, good follow through; supports team members to do the same.
  • Responds promptly to the concerns and interests of the clients, parents, guardians, funding entities and other PHMC staff. 

Trauma Informed Behavior:

  • Demonstrates commitment to being trauma informed and maintaining a therapeutic environment and community that promotes safety and nonviolence as the basis for all we do with clients and staff.
  • Demonstrates knowledge and utilization of trauma informed practices, including emotional intelligence, effective communication, understanding of impact of trauma on development, strengths based and person-centered practice, resilience focus and commitment to growth and change.

Administrative Activities:

  • Ensures compliance with all PHMC’s policies and procedures, including confidentiality and acting as a mandated reporter in accordance with the law, policies, and procedures.
  • Implements all documentation requirements, reports are complete, thorough, timely, and follow prescribed format. Ensures staffs do the same.
  • Other duties as assigned.


  • Understanding of theory and implementation of behavior modification interventions.
  • Communicates effectively both verbally and in writing with a broad variety of people, including other team members and management.
  • Ability to quickly form trusting relationships with child/adolescent population based on understanding of developmental process and emotional needs.
  • Ability to form effective working relationships with diverse clients, school staff, family members and stakeholders.
  • Ability to work effectively with a team-oriented environment.
  • Maintains appropriate professional boundaries and confidentiality.
  • Demonstrates initiative, problem solving, and follow-through.
  • Independently assessing and recording data in order to report behavioral outcomes and intervention results to BSC, MT, and Psychologist
  • Knowledge, application, and adherence to CASSP principles.
  • Ability to effectively and independently communicate treatment objectives and interventions to youth, family, school staff and other treatment team members.
  • Ability to administer First Aid and CPR, if necessary.


  • 1 year full-time paid experience working in direct contact with children/adolescents is preferred (or required, depending on degree – see below).  

Education Requirement:

  • Bachelor’s degree in one (1) of the following disciplines: Psychology, Social Work, Sociology,Education, Criminal Justice, or other Human Service field.
  • “Other” Bachelor’s degrees will require 1 year of verified full-time paid experience working in direct care with children and/or adolescents.

FLSA Classification: Non-Exempt

  • This position is classified as salaried non-exempt in accordance to FLSA standards.


  • $17/hour