Resource Parent Support Supervisor in Philadelphia, PA at Public Health Management Corporation

Date Posted: 6/30/2020

Job Snapshot

Job Description

This position provides oversight and supervision of Turning Points Foster Care Program staff, including Resource Parent Support Specialists, and other staff as may be assigned. The employee has controlling responsibility for the operation of specific resource parent support functions and ensures that the unit conforms to standards, regulations and laws of TPFC and city, state and federal agencies.  Work includes assigning tasks, reviewing activities, reviewing worker performance, and initiating corrective action when necessary.

This position reports directly to the Director of Placement and Permanency.


  • As a member of the TPFC Foster Care Program (TPFC FC) team, supports the daily operations of TPFC FC as needed, and participates as needed in overall strategic planning and evaluation for TPFC FC.
  • Provides direct supervision of Resource Parent Support Specialists and assigns, reviews and evaluates staff in these positions.
  • Through supervision, provides orientation and training to staff on methodologies and principles of foster care relevant to their work experience.
  • Conducts direct supervision of each individual staff member on a weekly or biweekly basis.
  • Approves time sheets and expenditure reports of staff under their supervision.
  • Assists TPFC FC staff in operationalizing new processes and program innovations.
  • Provide case coverage or carries cases as needed.
  • Conducts home visits for the purpose of quality assurance and customer service.
  • Performs other duties as assigned.


  • Demonstrated supervisory experience.
  • Proficient in both Spanish and English preferred
  • The ability and willingness to adjust work hours in accord with client need.
  • Ability to attend evening and weekend home visits
  • The use of a currently inspected car each day, including the possession of current auto insurance and driver’s license, and willingness to serve clients within a 55 mile radius of the CUA office.
  • Ability to plan, organize, and coordinate the activities of a group of workers in child welfare
  • Culturally sensitive to the needs and diversities of multi‐cultural communities.
  • Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel.
  • Strong organizational skills and ability to multi-task.
  • Knowledge of social services, child welfare and family systems services.
  • Able to work independently, demonstrating good judgment and prioritizing.
  • Ability to work independently as well as part of a team.
  • Ability to assess and problem solve quickly and make decisions.
  • Ability to handle confidential information appropriately.
  • Must be accurate and detail oriented.
  • Practices good customer service skills in all working relationships.
  • Experience facilitating public meetings, and other public forums.
  • Excellent communication, interpersonal and negotiation skills.
  • Strong interpersonal skills, respectful, and courteous nature.
  • Strong writing and oral presentations skills.
  • Ability to attend evening and weekend community events and meetings.
  • Current driver’s license and good driving record.


  • At least 2 years’ experience in the management or administration of a social service program.

Education Requirement:

  • Master’s degree in social work preferred or in related field required.


  • Commensurate with education and experience.
  • Grade 19