Health Center Administrator in Philadelphia, PA at Public Health Management Corporation

Date Posted: 7/30/2020

Job Snapshot

Job Description

Mission Statement:

Our Mission is to be the premier regional provider of integrated, community-based healthcare
by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment.

The Health Center Administrator II is responsible for oversight of daily operations of the health center including management of clinical support team, monitoring patient flow, assisting with problem resolution, training staff, maintaining various regulatory compliance, and providing oversight of front end financial aspects. This a high visibility position with frequent interaction with the general public, patients and their families, medical providers, and other support staff. This position requires a deep understanding of the roles and duties of reporting staff, and he/she must be able to carry out those functions when the need arises or otherwise solve problems to maintain the highest level of service to our patients.

Essential Duties and Responsibilities:

  • Serve in a supervisory capacity to medical support staff which includes Medical Assistants, Medical Receptionists, and various students. Responsible for completing performance evaluations on staff and providing objective feedback on individual performance.
  • Collaborate with the Clinical Director to manage the daily operations of the health center
  • Coordinate daily activities of clinical support staff including making work assignments and effectively communicating this to the team
  • Provide customer service in responding to inquiries/complaints from patients, outside agencies, and internal departments/programs
  • Monitor front desk operations to ensure all revenue cycle policies/procedures are executed. Ensure that registration is completed appropriately, insurance eligibility verified, and appointments reconciled.
  • Manage provider schedules to ensure timely care of patients, appropriate daily volumes, and completion of all chart notes in a timely fashion
  • Oversee collection, documentation, and reconciliation of daily patient payments (co-pays/self-pays)
  • Lead efforts in continuous quality improvement to increase efficiency and improve quality of services
  • Assist team with problem resolution and escalate to senior staff when appropriate
  • Provide ongoing training to existing staff, as well as training/orienting new staff
  • Assist in the recruiting, hiring, and interviewing process of the medical support staff
  • Work with senior staff to develop, disseminate, and implement policies/procedures
  • Order medical and office supplies in a fiscally responsible manner
  • Maintain compliance with CLIA, OSHA, Joint Commission, NCQA, VFC, Meaningful Use, and other regulations
  • Assume medical support staff duties for absences and temporary staff shortages
  • Assist senior staff with special projects and tasks as needed
  • Other duties as assigned

PHMC Compliance Responsibilities:

  • Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistle Blowers and Conflict of Interest Policies.
  • Keeps abreast of all pertinent federal, state and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
  • Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
  • Comply with Department of Public Health (DPH), The Joint Commission and other accreditation and regulatory agencies standards.
  • Adhere to all PHMC Policies and Procedures.
  • Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.

Job Requirements:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills:

  • Strong interpersonal skills and be able to work effectively with providers, support staff, and administration
  • Knowledgeable in medical terminology; understanding of health insurance processes including government/payer regulations; and excellent knowledge of health center operations including front and back processes
  • Excellent written and verbal communication skills
  • Excellent problem solving skills
  • Effective time management skills with the ability to meet deadlines
  • Ability to prioritize and organize work on a daily basis
  • Ability to handle stressful situations
  • Intermediate to advanced computer skills including Microsoft Office (Word, Excel, Outlook) and Allscripts Electronic Health Record/Practice Manager
  • Knowledge of Joint Commission and National Committee for Quality Assurance (NCQA) Accreditation
  • Knowledge of continuous quality improvement and quality assurance in a health care setting      

Experience:

  • 3+ years recent experience working in health care administration

Education:

  • A Bachelor’s degree in health care administration or related field

Physical Demands:

  • Position requires standing 2/3 of the time, walking 2/3 of the time, requires sitting under 1/3 of the time, use of hands to finger, handle or feel 2/3 of the time, reach with hands and arms, under 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time, talk or hear over 2/3 of the time. Position requires lifting up to 10 lbs. up to 1/3 of the time.

Work Environment:

  • Moderate noise (examples: business office with computers and printers, light traffic). Exposure to blood borne pathogens that requires use of personal protective equipment.

Salary:

  • Commensurate with education and experience