FIR Bilingual Case Manager in Philadelphia, PA at Public Health Management Corporation

Date Posted: 11/4/2020

Job Snapshot

Job Description

Full Time Bilingual FIR Case Manager reports to the FIR case management supervisor. This individual works directly with participants that have Forensic Service involvement and may have oversight from the Adult Probation and Parole departments.  The primary responsibilities are to ensure that services are provided to participants and documented according DAP, CBH, Forensic Services and PHMC requirements.  This individual will provide support to the participants while working with all levels of management within the treatment program, Forensic Services, and recovery community.


  • Productivity requirement to obtain 110 billable services per week for active case load. This equates to 5.5 hours of billable services per day to be documented.
  • Provide case management services to chemically dependent/and or co-occurring individuals with a caseload of active 35 participants. Primary case load will consist of a mix of bi-lingual Spanish speaking individuals.
  • Establish and maintain service productivity goal at minimum designated service units per week.
  • Documentation of service provision within 24 hours of service completion
  • Active participation in team meetings, scheduled case conferences, trainings as assigned.
  • Active participation in individual supervisions, case reviews, and schedule team building events as assigned.
  • Collaboration with identified court personnel, probation/parole, D&A treatment providers and other agencies as identified.
  • Completion of discharge summaries within timeframes specified by program
  • Assist individuals to link to recovery support services including Pro-ACT recovery center, Access to Recovery, faith-based institutions and other identified community supports
  • Weekly schedules with detail activities updated daily in outlook feature
  • Maintain participant records in accordance with agency fee for service standards, managed care, and licensing requirements
  • Prioritize assisting participants to enroll in treatment, physical health services, DPA, vocational services, and educational services.
  • Identify, coordinate and link community resources to participant to promote accessibility to recovery-oriented community services
  • Coordinate and communicate with other programs within and outside the agency to foster a collaborative team approach.
  • Average of 95% work week in the community for participant engagement and meetings.


  • Valid driver’s license
  • Good customer service skills
  • Ability to work remotely in the community accessing public transportation
  • Good time management skills
  • Excellent oral/written communication skills with the ability to type
  • Good analytical and problem-solvingskills
  • Must be able to speak fluently in Spanish.       


  • Experience in direct case management services with the chemically dependent criminal justice population a plus. Experience in fee for service delivery a plus with experience in writing service notes.


  • Minimum a Bachelor degree in related field and one (1) year of direct participant contact. Addiction, Recovery, Mental Health, Behavioral Health setting, preferred.
  • Case managers will complete required Case Management trainings provided by BHTEN within a year of hire.

FLSA Classification: Non-Exempt

  • This position is classified as salaried non-exempt in accordance to FLSA standards.