Family Finding Case Manager in Philadelphia, PA at Public Health Management Corporation

Date Posted: 9/2/2020

Job Snapshot

Job Description

Provide services to assigned youth in Turning Points for Children’s Family Finding program. After receiving all necessary initial and ongoing training in Family Finding, will interview each youth referred, utilizing solution-focused questioning and other interview techniques; will be responsible for all family finding efforts, including mobility mapping, family engagement, and tracing tools; will also be responsible for overseeing the well-being of all youth, ensuring that the youth is connected with their family and significant individuals when found.

Specific Job Responsibilities:

  • Provide Family Finding services maintaining strict fidelity to the program model.
  • Maintain a caseload of a minimum of ten cases at any one time, or such other number as may be assigned by supervisor or Family Finding Program Director.
  • Maintain case records and provide documentation within mandated timeframes, as outlined by DHS performance standards.
  • Maintain collaborative relationships with DHS/CUA staff, advocates, attorneys, and others as indicated to ensure coordinated service delivery
  • Participate in Service and Professional Development activities to ensure quality service delivery; including mandatory DHS and Family Finding training.
  • Participate in weekly supervisory meetings (formal and informal) to discuss individual case status including goal accomplishment and problems, ongoing development of social work skills and caseload management.
  • Participate in staff meetings for the purpose of program evaluation, delivery of social work services, problem solving, professional development, and building teamwork.
  • Participate in Quality Improvement process and training activities.
  • Maintain the highest ethical standards in organizational operations and individual professional conduct.

Technical Skills and Knowledge:

  • Social work skills, focusing on the development of a helping relationship.
  • Knowledge of family systems theory and family support systems.
  • Knowledge of human development with a focus on children and adolescents.
  • Knowledge of child welfare services.

Other Skills and Behaviors:

  • Culturally Competent: has a comprehensive understanding of the dynamics of ethnic and cultural differences and the role they play in individual, family and community functioning; demonstrates sensitivity to cultural and socioeconomic characteristics; designs interventions to empower those from diverse cultures
  • Relationship Building: establishes cooperative working relationships with diverse clients, staff, other colleagues, and external contacts; creates a supportive working environment for others to do their best work; uses diplomacy and tact especially in tense or stressful situations.
  • Communication: creates an atmosphere where an exchange of ideas and opinions is encouraged; actively listens to others; speaks clearly and effectively when communicating; prepares written materials clearly and concisely on deadline.
  • Teamwork: ability to work in a team; promotes open communication for self and others; facilitates sessions to ensure group participation and desired results;
  • Conflict Management: negotiates with others to resolve conflicts or disputes; helps others find a common ground to resolve their conflict; establishes an atmosphere where others feel comfortable in bringing disagreements into the open.
  • Problem-Solving: diagnoses underlying or hidden problems and develops logical solutions.
  • Works Under Pressure: maintains composure under stressful situations.
  • Listening: actively listens to others; pays careful attention to complex communications; observes and understands non-verbal communications.
  • Take Responsibility/Monitor Own Work: performs tasks that are directed by well-established or less formal procedures; determines own work flow and pace with limited direction from others; performs assignments with minimum supervision.
  • Administration/Organization: completes paperwork and other responsibilities in a timely and accurate manner; maintains organized work environment.
  • Committed: committed to the success of Turning Points for Children and to providing services that meet the organization’s vision, mission, and goals.
  • Dependable: keeps commitments to clients, staff, colleagues, and community partners, including scheduling and keeping appointments and responding to communications.
  • Resourceful: can find new ways to help; focuses on what it takes to get the job done.
  • Professional: establishes relationships that are ethical, client-oriented, and not self-interested; represents Turning Points for Children by maintaining appropriate appearance and behavior; interacts respectfully with all clients and colleagues; conducts employment relations in accordance with the Employee Handbook.
  • Continuous Learning: continually upgrades knowledge and skills; open to new ideas, methods, and program developments; willing to take on new assignments to advance the agency vision, mission and goals.


  • Minimum of a Bachelor’s degree in from and accredited college or university in Social Work or a related field.
  • Some experience in child welfare with demonstrated skills in engaging youth and families in a helping process.
  • Knowledge of human development with a focus on children and adolescents and family system theory.
  • Excellent knowledge base of community resources.  
  • Excellent verbal, writing, and listening skills.
  • Proficiency in using a personal computer, including Word, Outlook, and the Internet.
  • Pennsylvania Child Abuse History Clearance, Criminal History Check, and FBI Clearance.

Education Requirement:

  • Minimum of a Bachelor’s degree in from and accredited college or university in Social Work or a related field.


  • Commensurate with education and experience
  • Grade 13

FLSA Classification: Non-Exempt

  • This position is classified as salaried non-exempt in accordance to FLSA standards.