CUA Quality Improvement Specialist in Philadelphia, PA at Public Health Management Corporation

Date Posted: 12/17/2020

Job Snapshot

Job Description

The Quality Improvement Specialist is responsible for ensuring the quality and integrity of services, as well as adherence to all regulatory and compliance standards, by providing comprehensive evaluation, assessment and technical assistance to the CUA and the CUA Network of Subcontractors. They are part of the larger team working to achieve improved safety, permanency and well-being of all children, youth and families in the CUA region.   


  • Independently analyze and evaluate quality outcomes data in CUA programs in a timely manner.
  • Develop and implement corrective actions as appropriate
  • Support staff in effective implementation and evaluation.
  • Be well versed in all applicable regulations and be able to assist agencies to apply and monitor implementation outcomes.  
  • Serve as subcontracted agency point person for implementation of quality best practice standards and to meet regulatory requirements.
  • Complete site visits, review records and other documents, interview staff as necessary completing required documentation within established timelines. Address issues of immediate concern with agency leadership as appropriate. Provide technical assistance to internal and subcontracted agencies.
  • Promote quality achievement & outcomes and performance improvement throughout all CUA programs.
  • Conduct service evaluations through records reviews and interviews with essential individuals.
  • Conduct client surveys and submit summary reports of findings including identification of risk management trends or patterns.
  • Participate in internal and external meetings.
  • Provide feedback to inform the agency's quality improvement process.
  • Assist in the development of possible solutions to quality assurance/improvement issues.
  • Monitor incident reports, including, but not limited to HCSIS reports, Safety Alerts and other agency determined alerts; provide reports and analysis of trends with recommended responses to improve safety and outcomes.


  • Ability to collect, analyze, and summarize data with high level of consistency, reliability and accuracy.
  • Ability to be highly collaborative and form effective partnerships.
  • Ability to remain objective in all professional activities.  
  • Ability to identify opportunities for internal and external quality improvement initiatives.
  • Excellent communication skills (written and verbal).
  • Ability to form strong, supportive relationships with subcontractors providing clarity and holding accountable to agreed upon terms and conditions.
  • Strong organizational and time management skills.
  • Proactive – ability to prioritize and manage multiple projects simultaneously.
  • Ability to work effectively with a diverse population of staff, funding sources, and other stakeholders.
  • Strong computer skills, including quality control applications, word processing, spreadsheets and databases.
  • Must be self-motivated and detail oriented.


  • Minimum of 2 years’ experience in child welfare, social services and/or QA/QI preferred.
  • Familiarity with standards established by the Philadelphia Department of Human Services, PA Department of Public Welfare, and accrediting body standards (CARF, COA, Joint Commission, etc.)

Education Requirement:

  • Bachelor's Degree required; Master's Degree in Public Administration, Social Work or a related field preferred


  • Commensurate with education and experience.
  • Grade 18