CUA Community Liaison in Philadelphia, PA at Public Health Management Corporation

Date Posted: 1/7/2021

Job Snapshot

Job Description

This position is responsible for convening and coordinating collaborative efforts to communicate to the community the purpose, role and function of the TPFC Community Umbrella Agency in the 15th Police District of Philadelphia. The CUA Community Liaison is responsible for developing and managing the CUA Community Advisory Board and the CUA’s relationships with community associations, civic groups, ethnic clubs and groups, churches, child service network providers and funders, etc. This candidate takes the lead in mentoring program managers and other employees in best practices for communication of the CUA mission to community agencies, resource families and subcontractors throughout the service areas. Community liaisons plan and attend meetings where residents’ voices and concerns can be heard. They also perform surveys in the neighborhood to determine residents' needs and represent the agency in various, private and public events, promoting awareness of the organization's mission and vision, and its commitment to the community it serves. The CUA Community Liaison reports directly to the CUA Director.


  • Function as part of the larger CUA team responsible for achieving the target goals of improving safety, permanency, and well-being of children, youth, and families.  
  • Serve as the primary point of contact between the CUA and the residents and community members within the 15TH Police District.
  • Through family and community outreach, promote the programs and services offered by the CUA, and provide guidance and feedback to CUA leadership to help address the unique issues, concerns, and needs of the community.
  • Work with the Strengthening Families Coordinators in establishing community connections.
  • Support the Community Advisory Board (CAB).
  • Identifies opportunities for partnership and development of relationships which could be mutually beneficial to families, the community and the agency.
  • Creates a strong brand for the organization and significantly increases awareness of CUA programs, services and how to access services in the community.
  • Develops an effective community media relations strategy to cultivate positive relationships with community media.
  • Develops strong collaborations with local business people, youth, alumni and resource families, including family members, foster care, kinship and natural parents, truancy workers, and representatives from other social service agencies in the 15th Police District including schools and neighborhood watch, police district staff and block captains.
  • Works closely with the Community Advisory Board to schedule informative meetings and community outreach and engagement functions.
  • Organizes and implements public events, meetings, open houses, information sessions, etc.
  • Helps to develop and maintain a database of community contacts.
  • Performs other duties as assigned.


  • Proficient in both Spanish and English preferred.
  • Culturally sensitive to the needs and diversities of multi‐cultural communities.
  • Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel.
  • Strong organizational skills.
  • Knowledge of social services, child welfare and family systems services.
  • Able to work independently, demonstrating good judgment and prioritizing.
  • Must be accurate and detail oriented.
  • Practices good customer service skills in all working relationships.
  • Experience facilitating public meetings, and other public forums.
  • Strong interpersonal skills, respectful, and courteous nature.
  • Strong writing and oral presentations skills.
  • Ability to attend evening and weekend community events and meetings.


  • Two years’ experience in community outreach, preferably in the child services system.

Education Requirement:

  • Minimum bachelor's degree in communications, social work, sociology, psychology, counseling, criminal justice, education, divinity, or public health administration preferred.