CCCC Philadelphia COVID Response Corps in Philadelphia, PA at Public Health Management Corporation

Date Posted: 2/21/2021

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:

Job Description

The Philadelphia Department of Public Health (PDPH) is seeking AmeriCorps members to help support contact tracing efforts. Contact tracing, a core disease control measure employed by public health personnel for decades, is a key strategy for preventing the further spread of infectious diseases like COVID-19.

AmeriCorps Contact Tracers will support PDPH Community Health Nurses and Contact Tracing Staff by notifying exposed individuals (contacts are people who have come in close proximity of those who have been diagnosed with SARS-COV-2) of their potential exposure as rapidly and sensitively as possible, helping them quarantine, and facilitate follow-up communications. AmeriCorps members may also help to manage volunteer groups, facilitating regional and local partnership convenings, and liaising with local communities around contact tracing activities.

AmeriCorps Members will rotate between service modules throughout their year including 1) contact tracing, isolation and quarantine support with PDPH or Public Health Management Corporation 2) Food access support at a food share program 3) service at a local health center.

Start Date: 10/25/2020

End Date: 7/31/2021

Description of Duties:

  • Call contacts of newly diagnosed patients.
  • Communicate with contacts in a professional and empathetic manner.
  • Collect and record information about signs and symptoms into the PDPH disease surveillance system.
  • Provide contacts with approved information about Philadelphia and Pennsylvania quarantine procedures, and if appropriate, refer them to testing according to protocol and/or social service resources.
  • Contact tracers will follow the script to inform contacts about the importance of quarantine and what to do if symptoms develop. They are not permitted to deviate from the script or provide information that is not included in the script.
  • Maintain daily contact with supervisor.

Qualifications and Experience Required:

  • Ability to exhibit a professional, positive attitude and work ethic
  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
  • Ability to show empathy to distressed individuals
  • Excellent organizational and communication skills
  • Ability to speak, read, and write English
  • Second or multiple languages a plus
  • Critical thinking and sound judgment required
  • Ability to handle personal and confidential information with discretion and professionalism
  • Proficiency with computers
  • U.S. citizenship, national, or legal permanent residency required
  • At least 17 years of age
  • High school diploma, or GED, or agrees to work toward obtaining a high school diploma or GED
  • Pennsylvania resident preferred and familiarity with Pennsylvania’s geography; cities/towns/locations required


  • Contact Tracing training will be provided by the City of Philadelphia. National Nurse Led Care Consortium will coordinate the following training: Disaster and Emergency Response with the Red Cross; Mental Health First Aid, De-escalation and Conflict Resolution and Diversity, Inclusion, and Cultural Competency with PDPH.

Additional Requirements:

  • Must have a valid Pennsylvania Driver’s license (tentative requirement)
  • Must have regular and reliable access to a computer, cell phone, and internet.

Education Requirement:

  • GED or High School Diploma Bachelors degree preferred.

Access to Vulnerable Populations

  • All Contact Tracer AmeriCorps members have recurring access to vulnerable populations and are required to undergo a three-part National Service Criminal History Check, and the Pennsylvania Childline certification.