Case Manager in Philadelphia, PA at Public Health Management Corporation

Date Posted: 6/30/2020

Job Snapshot

Job Description

FLSA Classification: Non-Exempt

  • This position is classified as salaried non-exempt in accordance to FLSA standards.

Mission Statement: The mission of The Villa is to restore hope and foster growth in the children and families that we serve. We provide a nurturing, learning environment that emphasizes responsibility, dignity, and the importance of family and community.

Brief Description: A Case Manager’s primary responsibility is to be the liaison between The Villa clients, their families, and both internal and external treatment team members. This role includes consistent contact with the youth, active participation in treatment meetings, and advocating for the youth. In addition, the Case Manager ensures open communication between all members of the treatment team in order to promote wellness, recovery, and resiliency the youth and their families.

Competency: Motivation

Definition: Demonstrates a strong sense of personal ownership for his/her responsibilities. Demonstrates initiative and enthusiasm in performing job responsibilities. Adheres to company policies and procedures and makes appropriate partnerships with management as necessary.

Performance Expectations:

  • Proposes new ideas for activities, programming, trips, interventions through consultation with supervisor and active participation in team and group consultation.
  • Positive approach to problem-solving
  • Responds to feedback by taking recommended actions
  • Attends meetings, consultations, etc. prepared and is actively engaged; provides feedback
  • Completes daily tasks as associated with quality program execution

Competency: Flexibility

Definition: Employee adjusts behavior to work efficiently and effectively in light of new information, changing situations, and/or different environments. Willing to learn and take on multiple assignments simultaneously.  Is flexible when needed regarding work schedule.

Performance Expectations:

  • Willingly adjusts schedule to fit the needs of clients and families concerning court hearings, home evaluations, sibling, 302/201, visits etc. Which includes being available to work some nights and weekends.
  • Follows through with requests from supervisors to attend or participate in meetings, committees, etc.
  • Willingly accepts new or revised tasks as part of job duties

Competency: Dependability

Definition: Maintains an excellent record of attendance/punctuality and plans absences in when possible. Produces both quality and timely work.  Achieves results when presented with obstacles and limited resources.

Performance Expectations:

  • Arrives to work on time with professional appearance
  • Adheres to agency procedures regarding absences
  • Thoroughly completes all job duties before leaving each day
  • Contacts supervisor as identified in training

Competency: Judgment

Definition: Makes sound, accurate, and sensible decisions in a timely manner.  Decisions reflect careful thought and include accurate supporting information. Suggests alternate solutions to problems. Recognizes and understands who the customer is and how to identify and satisfy customer needs.

Performance Expectations:

  • Maintain calm and professional demeanor when interacting with residents, their families, other employees and external stakeholders, such as DHS Social Workers.
  • Interactions and interventions reflect culture and expectations outlined in training and reinforced through supervision (Sanctuary commitments, DPW regulations, Non-violent therapeutic crisis intervention and Family Learning Environment model.
  • Offers solutions when confronted with challenges regarding resources, interventions, etc.
  • Any significant incidents documented thoroughly and submitted daily
  • Maintain appropriate boundaries with residents by engaging only in respectful, appropriate conversations with youth and co-workers; not gossiping with residents or other staff; not sharing personal information with residents, including telephone number, address, etc.; not contacting or permitting contact with residents outside of work; not engaging in any teasing or horseplay with residents; not borrowing, lending or giving any items to residents; not using or permitting use of nicknames

Competency: Teamwork

Definition: Cooperates willingly with colleagues and others.  Defines success in terms of the whole team and creates a feeling of belonging among team members. Works well with others in solving problems and achieving team objectives.  Meets team priorities. Able to effectively balance team and individual job responsibilities.

Performance Expectations:

  • Participates in open communication with all team members, allowing other team members to communicate their ideas/concerns; providing professional feedback when asked; communicating individual ideas/concerns in a positive tone focusing on solutions
  • Celebrates successes as a team; takes personal responsibility for deficiencies
  • Collaborates with other Case Managers and Therapist to ensure that all tasks are completed on a daily basis
  • Remains focused on solutions when working through difficulties with other employees
  • Demonstrates willingness to learn from other staff, regardless of tenure, department or experience

Competency: Planning and Organizing Work

Definition: Effectively plans what is to be achieved, involving all relevant individuals when necessary. Carries out responsibilities using a logical and well thought-out approach.  Has mechanism in place to monitor priorities and make changes as required.  Knows status of one’s own work at all times.

  • Carries out daily schedule forwarded to supervisor on weekly basis
  • Collaborates with all treatment team members to ensure that all activities and meetings are attended for or by the client
  • Requesting and ensuring access to necessary resources in a timely manner (i.e. obtaining necessary paperwork for client identification cards; informing supervisor that resident has school project that needs resources so that there is sufficient time to secure the items, etc.)

Competency: Company Policies

Definition: Supports and advances PHMC and its affiliates’ programs and practices. Makes all decisions in the best interest of PHMC and its affiliates.  Treats colleagues, customers and others in a professional and non-discriminatory manner.  Demonstrates PHMC and its affiliates’ culture and values.  Decorum, conduct and attire project a positive image of self and company. Demonstrates ethical and professional behavior.

Performance Expectations:

  • Attends all required trainings to ensure full knowledge of company policies
  • Adheres to company dress code
  • Reports to supervisor any company policy violations, as required within policies (e.g.Workplace Violence policy)
  • Is professional in all verbal and written communications
  • Refrains from any negative statements about The Villa or PHMC
  • Is professional in all interactions with clients, families, other employees and external stakeholders, treating all with dignity and respect
  • Maintain confidentiality regarding clients, employees, salaries, staff and supervision issues
  • Refrain from workplace gossip

Competency: Job Knowledge

Definition: Demonstrates the knowledge and ability to perform job responsibilities as outlined in the position description. Proficient in using established techniques and procedures, data, reference materials, equipment and other required resources.

Performance Expectations:

  • Develop a caring, empathetic, and supportive relationship with clients and meet with assigned clients on at least a bi-weekly basis
  • Act as a liaison between The Villa clients, their families, and both internal and external treatment team members
  • Complete documentation such as face sheets, introduction letters, case contacts, report card letters, etc. in the allotted time frame
  • Participate in the permanency planning of clients by actively participating in all court hearings and Family Service Plan meetings with the clients.
  • Assist the Clinical Therapist in the development of the treatment plan, be knowledgeable of client goals, and attend treatment planning meetings
  • Collaborate with the families concerning progress, family visitation, and home evaluation schedules and complete required documentation
  • Coordinate and assist in transporting clients to services such as employment, AIC, specialized outpatient treatment; submit these schedules to Clinical Manager on a daily basis
  • Participate in team meetings and complete required documentation on a weekly basis
  • Assist in discharge planning and transportation
  • Effectively intervene with residents demonstrating escalating behaviors; utilizing trained behavioral management methods (FLEmodel, Boystown, CPI) when necessary
  • Complete the outlist accurately and on time on a weekly basis
  • In the absence of the Clinical Therapist complete all required tasks to ensure a continuity of care
  • Participate in weekly supervision and departmental meetings.

Minimum Qualifications:

  • Case Managers must have a Bachelor’s Degree in Social Work or related field with a minimum of two (2) years experience working with children/youth and families.
  • Must have good verbal and written skills, ability to articulate to children/youth and families.
  • Valid Pennsylvania drivers license and ability to drive a car required.  Must have use of a car during working hours and be able to work a flexible schedule.
  • Must be able to perform physical activities, including, but not limited to: passive physical restraint, following residents who are attempting to leave campus, climbing stairs, responding quickly to crisis situations, etc.