Case Manager, Survivor Services in Philadelphia, PA at Public Health Management Corporation

Date Posted: 6/24/2020

Job Snapshot

Job Description

The Joseph J. Peter’s Institute, seeks a case manager in Survivor Services. This person will insure compliance with stakeholder targets, monitor and manage databases, tracking systems, progress note completions, assigns cases, audits charts, and conducts trainings. This position reports to the Clinical Administrative Coordinator.


  • Maintain the highest quality case management services to patients at JJPI
  • Develop and implement innovative techniques to serve the clients more effectively
  • Enter all outpatient facility participants into databases upon intake
  • Scan, enter, and track all documentation throughout the course of participant’s treatment
  • Monitor and manage databases and tracking systems for evaluations, assigned cases and discharged participants
  • Act as a liaison between participants and clinical staff
  • Communicates with other agencies, courts, and stakeholders regarding participants progress, attendance, and compliance
  • Ensure compliance with stakeholder targets and uphold HIPPA guidelines within all communications
  • Assist in ongoing quality management of survivor services. Specifically, provide ongoing chart audit, treatment plan tracking, and compliance with progress note completion parameters
  • Compile and track medical records requests and invoices for other agencies and stakeholders
  • Assist with insurance verifications and service approvals when Assurance Quality rep is out for extended time
  • Assistance in office assignments and technological issues when needed


  • Ability to meet timelines set by direct supervisor and superiors
  • Ability to communicate in writing and orally; good email etiquette and knowledgeable in de-escalation skills
  • Ability to work collaboratively within team
  • Good analytical and troubleshooting skills
  • Working knowledge of PowerPoint, Excel, Access and SPSS preferred.


  • Experience with human services systems
  • Knowledge of resources available to staff and clients that enhance, coordinate, and complement the services provided at JJPI.
  • Two to three years of experience in the field

Education Requirement:

  • A Bachelor’s Degree in a field related to clinical work.