Care Coordinator in Philadelphia, PA at Public Health Management Corporation

Date Posted: 12/17/2020

Job Snapshot

Job Description

The Care Coordinator will engage youth, families and other significant persons involved in the youth’s treatment in a collaborative relationship to promote positive outcomes, assess youth and family social determinants of health, provide supports to address identified physical and behavioral needs. The Care Coordinator assures that the children/families’ needs are coordinated among agency departments, outside agencies, and funding source and that they are connected to any needed resources. The Care Coordinator will be responsible for the day to day operations of the school or schools they are assigned to including responding to school needs, participating in school meetings, processing intakes and making staff assignments.


  • On site coordination of case assignment and staffing. Ensure that the day to day operations developed by supervisor are executed seamlessly.
  • Gather all necessary documents within the given timeframes for packet submission to CBH as well as Summer Grant Funding Applications to ensure consistent authorization of services. Coordination with the treatment team, family members and other involved agencies as necessary. This may include visits to the family home, school, or other community based locations to obtain and/or complete paperwork.
  • Provide BHT coverage on a time-limited basis during times of staff vacancy to ensure program compliance with coverage.
  • Document all services provided within 48 hours of service delivery in the EHR. This includes progress notes for BHT coverage, phone calls, emails and any other correspondence related to a client’s services.  
  • Complete admission paperwork with families as part of the intake process and renew all consents and releases of information annually or as needed.
  • Ensure all members of IBHS team are aware of packet status, including the Clinical Supervisor.
  • Schedule all initial intakes for new referrals and notify all relevant parties.
  • Ensure the follow up of non-clinical recommendations on both psychological and psychiatric evaluations as well as CBH authorization emails, and by the direction of the treatment team.
  • Review and update master case list to show authorization disposition and distribute this information to appropriate team members.
  • Participate in weekly team meetings, staff meetings, school meetings and any additional meetings called by the Program Director, Clinical Supervisor or Psychologist.
  • Participation and completion of all mandatory trainings set forth by stakeholders including CBH within the timeframes required.
  • Provide coverage on other teams as directed by Program leadership.

  Contributing to the Team:

  • Demonstrate ability to communicate effectively and efficiently with all internal and external stakeholders.
  • Demonstrate ability to establish positive relationships with school officials, youth and families, and all members of the child serving system.
  • Cooperates and communicates as a multi-discipline staff team member through formal meetings, informal consultations and committee participation. 
  • Models traits of a responsible team member, executing job responsibilities, open communication, good follow through; supports team members to do the same.
  • Responds promptly to the concerns and interests of the clients, parents, guardians, funding entities and other PHMC staff. 

Trauma Informed Behavior:

  • Demonstrates commitment to being trauma informed and maintaining a therapeutic environment and community that promotes safety and nonviolence as the basis for all we do with clients and staff.
  • Demonstrates knowledge and utilization of trauma informed practices, including emotional intelligence, effective communication, understanding of impact of trauma on development, strengths based and person-centered practice, resilience focus and commitment to growth and change.

Administrative Activities:

  • Ensures compliance with all PHMC’s policies and procedures, including confidentiality and acting as a mandated reporter in accordance with the law, policies, and procedures.
  • Implements all documentation requirements, reports are complete, thorough, timely, and follow prescribed format. Ensures staffs do the same.
  • Other duties as assigned.


  • 1 year full-time paid experience working in direct contact with children/adolescents is preferred (or required, depending on degree – see below).

Education Requirement:

This individual must also meet the state regulations for a Behavioral Health Technician therefore must have one of the following:

  • Bachelor’s degree in one (1) of the following disciplines: Psychology, Social Work, Sociology, Education, Criminal Justice, or other Human Service field.


  • Have a high school diploma or the equivalent of a high school diploma and have completed a 40-hour training covering the RBT Task List as evidenced by a certification that includes the name of the responsible trainer, who is certified as a BCBA or BCaBA. On the job training will be provided.


  •  Have a minimum of 2 years of experience in the provision of behavioral health services.

FLSA Classification: Non-Exempt

  • This position is classified as salaried non-exempt in accordance to FLSA standards.