Admissions Coordinator in Philadelphia, PA at Public Health Management Corporation

Date Posted: 9/30/2020

Job Snapshot

Job Description

Field initial calls from a variety of sources that are seeking services in PHMC’s CHANCES”. Expediently and satisfactorily complete the referral process to the point of intake. Make it a mission to provide outstanding customer service to the client.


  • Effectively and promptly respond to in-coming calls and provide accurate information in a professional manner. Speak to the caller’s needs and concerns and make determinations on a case- by-case basis how to best move the process forward.
  • Communicate with referral sources and families in a timely manner to obtain necessary information and documents.
  • Review information received and write a brief client history.
  • Document all communication.
  • Keep clear, accurate notes in the data base.
  • Maintain a caseload of referrals.
  • Maintain up-to-date tracking in the data base.
  • Schedule client appointments/manage the calendar.
  • Prepare the pre-service file (approximately 20 per week). Confirm appointments.
  • Meet with client’s day of appointment to review all paperwork for admissions. Demonstrate integrity and empathy across age, gender and other individual differences.
  • Assist in the department’s efficiency and productivity by providing administrative support to the evaluation department as needed, by taking the initiate to identify and respond to problems independently or with the appropriate resources, and by working closely and cooperatively with the department’s Coordinator.
  • Acquire and retain the knowledge necessary to field phone calls and respond quickly and accurately to all inquiries.
  • Complete and submit all billing authorization requests in a timely manner to facilitate billing submission


  • Excellent interpersonal skills
  • Ability to meet timelines
  • Ability to communicate in writing and orally
  • Good analytical and troubleshooting skills


  • Minimum of two years’ experience in social services or business field.
  • Experience in administrative clerical support or case management a plus.
  • Working knowledge of word processing, spreadsheets, and data base management.
  • Experience and knowledge of Microsoft Office software products.
  • Knowledge of DDAP, BHSI, CBH billing practices preferred

Education Requirement:

  • A BA or BS in social services or business field, or a combination of education and experience with three or more years in the social services environment.


  • Commensurate with education and experience